Front Office Supervisor
Silverland Sakyo Hotel
08.2023 - Current
- Coached employees through day-to-day work and complex problems
- Dispersed petty cash to employees and collected and managed receipts
- Standardized office structures and processes to promote collaboration and increased performance
- Created, prepared, and delivered reports to various departments
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
- Reconciled end-of-day reports to determine accurate billing and payment processing
- Developed procedures to establish accurate and organized check-in and check-out processes
