Miccosoft
NHÀN LÊ THỊ THANH
Sai Gon City, Vietnam and Drammen City, Norway
Summary
I am a HR and Operations Manager with extensive experience, specializing in recruitment planning and employee training. Demonstrated success in crisis management and regulatory compliance, resulting in improved team performance and operational efficiency. Skilled in utilizing DISC assessments to enhance organizational success and promote a collaborative work environment.
Proactive and achievement-oriented Marketing Manager bringing over 10 years of marketing and leadership experience, specializing in helping trading and services clientele. Effectively increases social media reach and client digital profile to catapult the company forward with sustained growth.
I am a hardworking employee with customer service, multitasking, and time management abilities. I am devoted to giving every customer a positive and memorable experience, and quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Please feel free to contact me at the email nhan75.ltt@gmail.com or Viber/Zalo of number (+84) 909 78 76 79 if you could not reach my phone call. Thank you and apologize for this inconvenience.
Overview
17
17
years of professional experience
Work History
DISC Global Expert
TOPSKILLS Company
05.2024 - 04.2025
- Company Overview: Education sector specializing in human resource training and development.
- Apply the results of the DISC test to recruitment, human resource training, sales, marketing, building employee competency dictionaries, etc.
- Worked as confirmed global expert of Extended DISC, where I am able to (re-)train the other global DISC experts, offered the test DISC and analyzed the result for private people and companies.
- Developed the marketing channels and initiatives.
- I would like to work full-time for the company and apply my current resources to implement the related tasks as my contribution to that company.
- Education sector specializing in human resource training and development.
Operation Manager
Mister Loo (Vietnam) Co., Ltd.
09.2023 - 10.2024
- Processed operation implementation for new projects of the company and planned recruitment plan, and training plan accordingly to make sure projects were perfectly launched on time in the locations around Viet Nam.
- Set up working regulations for the whole system including Sai Gon, Da Nang, and Hoi An.
- Managed operation for whole systems to make sure the daily operation process was well organized and managed at both 2 locations (Sai Gon, Hoi An).
- I built up the recruitment process, selected direct CVs of candidates and interviewed them to make sure the chosen candidates were the correct members of the teams.
- Managed in purchasing and inventory management, and worked with suppliers to get the best deal on price and operation costs.
- Made timesheets and monthly salary sheets for the whole staff and relevant allowances paid fairly and correctly.
- Handled and solved external diplomatic and internal crisis.
- Managed disciplinary action and labor disputes. Other tasks as required by CEO / owner.
General Affairs & Operation Manager
LAFS
06.2021 - 08.2023
- Company Overview: Marketing Agency specializing in HR and Admin Management.
- Setting up a human resource structure in line with company and departmental goals.
- Recruitment activities: Review CVs, interviews, confirmation letter, employment agreements, probationary contracts for selected candidates.
- Establishment of employment procedures: Working space, equipment, uniforms, digital accounts, company regulation.
- Conducting C & B: salary scale, PIT, benefits, social insurance, performance appraisal system, compensation as labor law.
- Remuneration and compensation policies: Wedding, funeral, pregnancy, etc.
- Exit procedures, resignations, terminations and redundancies.
- Management the HR crisis by balancing Vietnamese labor law and employees' benefits.
- Carrying out the administration of employment processes and improving processes to ensure they are legally compliant, and consistent with the company values.
- Creating legal templates related to employment (e.g., handbooks, workplace rules, policy documents and compliance documents).
- Induction activities: Welcome day, internal introduction and mini parties for staff.
- Establishment of performance management procedures for staff.
- Recognizing the training needs of a company.
- Planning training programs to meet the department's requirements.
- Implementing policies and procedures to fulfill those requirements.
- Giving in-house soft skill courses.
- Hosting meetings and monitor task lists.
- Conducting daily administrative tasks: Front office services, operation budget, legal procedures and documents, commercial contracts, logistics, stock-house, visa processing and other required tasks.
- Solving the office crisis by setting up office regulations based on Vietnamese labor law.
- Managing other internal services and office management.
- Established sales strategies and marketing plans to meet sales target.
- Implemented marketing initiatives to meet sales KPI.
- Developed business relationships and managed after sale services professionally.
- Offered sales quotations, proposals, and service contracts to make sure they were strictly followed add value procedures.
- Marketing Agency specializing in HR and Admin Management.
Business Development Manager
PC Entertainment Company
11.2009 - 05.2021
- Company Overview: Marketing & Trading company.
- Forecasting recruitment plan. Interviewing candidates for approval decisions.
- Conducting a yearly performance evaluation for an employee’s promotion.
- Executing C&B, payroll, medical insurance policy, resignation, SHUI, PIT, and claims.
- Creating the regulations, core values and culture to ensure compliance with labor regulations.
- Organizing employee parties, company events, and team building to promote a good working environment and teamwork spirit.
- Handling the HR crisis of the company.
- Coaching team leaders to manage projects effectively. Training skills set for staff in the department.
- Preparing and tracking all necessary contracts for the office and in business.
- Controlling office expenses and basic accounting reports. Monitoring budgets to get efficient operation for the whole company.
- Managed customer database and developed potential business with local networks.
- Managed tele-sale team and daily approach targeted enterprises.
- Coordination with the marketing team in organizing creative sale campaigns to reach sale target.
- Created and revised sale kits to keep customers’ attraction.
- Managed marketing campaigns and evaluated the result to offer more insight promotion programs.
- Marketing & Trading company.
HR and Administrative Manager
Fujiya Vietnam Company
03.2008 - 03.2009
- Supporting recruitment projects and HR policies. Planning HR costs and monitoring budgets.
- Producing programs for employees to engage and keep talent.
- Working with management and employees to improve colleague relationships, build morale, and increase productivity.
- Executing work permits, visas, and temporary residence cards for foreign experts.
- Coaching team leaders about employee relations, labor law compliance and daily labor matters.
- Managing the HR crisis by setting up HR regulations based on Vietnamese labor law.
- Implementing contracts for rental cars, workshop leases, employee meals, travel, hotels, and tour guides.
- Conducting monthly administrative tasks for workshop and office: security, labor safety, workshop cleaning daily office tasks that came up.
- Welcoming government officers to the company; renewing business licenses and legal documents on time.
- Other tasks assigned by the Director.
Education
Patisserie Manager -
Vietnam Australia Vocational College
01.2024
Marketing Manager -
BMG International Institute
08.2013
Public Relations - Specialist -
University of Economy of HCMC
06.2004
Bachelors - Orientalism - Japan
Social and Humanism university of HCMC
07.1997
Skills
- Leadership
- Project management
- Start-up Operation and Administration Management
- Recruitment planning
- Employee training
- Multitasking
- Organizational skills
- Customer Service Management
- Negotiation Skill
- Adaptability Skill
- Trustworthy
- DISC assessment
- Regulatory compliance
- Crisis management
- Team building
Personal Information
- Date of Birth: 01/28/75
- Gender: Female
- Nationality: Vietnamese
- Marital Status: Single
Languages
- Vietnamese
- Japanese
- English
- Norwegian (A1 & learning)
Others
- B2 car driving license, 2015, Vietnam
- AI Automation for Marketing and Sales, Top students of Chief Marketing Officer Course, 2024
- Patisserie Manager - Patisserie Kitchen Manager, Vietnam Australia Vocational College, 2024
Coursework
- Extended DISC, 2024, Confirmed Global Expert
- Building up competency dictionary for employees, 2024, Confirmed Expert
- Talent for Efficiency Communications & Key Account Management, 07/01/07 - 07/01/07, Top 5 of training course
Affiliations
- Charities for the local community
- Learning new languages
- Travel to discover new land and new knowledge
Certification
- Global Extended DISC Expert License
Accomplishments
- Saved the PC company $30.000 over 2 years by implementing a successful operational improvement plan.
- Increased company revenue of Lafs by $10,000 by negotiating the supply chains.
- Reduced department operating costs by 5% in 6 months for Mister Loo Company.
- Resolved human crises of the marketing projects which led to the deadline of the projects of PC company's Customers.
- Collaborated with teams of 20 in the development of digital PR and sales campaigns for many brands such as Subaru car, Carlsberg beer, Tobacco, Remy Martin, Macallan, Absolute, Jim-Beam wines, Chlitina cosmetic, VP bank, Techcombank, etc.
- Supervised a team of 100 staff members during my working period.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeFull TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementPersonal development programsWork from home optionFlexible work hoursCompany CultureQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Software
Excell
Canva
Chat GPT
Trello
Some AI apps
Languages
Vietnamese
Native language
English
Upper Intermediate (B2)
B2
Japanese
Elementary (A2)
A2
Norwegian
Beginner
A1
Interests
Driving car
Travel
Social activities
Reading
Learning languages
Timeline
DISC Global Expert
TOPSKILLS Company
05.2024 - 04.2025
Operation Manager
Mister Loo (Vietnam) Co., Ltd.
09.2023 - 10.2024
General Affairs & Operation Manager
LAFS
06.2021 - 08.2023
Business Development Manager
PC Entertainment Company
11.2009 - 05.2021
HR and Administrative Manager
Fujiya Vietnam Company
03.2008 - 03.2009
Patisserie Manager -
Vietnam Australia Vocational College
Marketing Manager -
BMG International Institute
Public Relations - Specialist -
University of Economy of HCMC
Bachelors - Orientalism - Japan
Social and Humanism university of HCMC
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