Overview
Work History
Education
Skills
Timeline
Generic

Tham Le

Thanh Hoa,VietNam

Overview

10
10
years of professional experience

Work History

Supply Chain & Transfer Management

Annora Vietnam Footwear Company Limited
Thanh Hoa, VietNam
10.2020 - Current
  • Kick off communication by sending the factory details for the new transfer project (checking idle tooling, Renshape, MEOF, etc.).
  • STT Communication Sending Factory/PMO.
  • Execute and follow up the T/P Request Form, and check T/P, following the timeline of the Tech Package.
  • Track the pick-up of physical parts, receipt, and related customs issues.
  • MPC sample receipt, dispatch, and review follow-up.
  • Commercial schedule and issue resolution arrangement via VC between ME and the sending factory.
  • Transfer model e-files backup.
  • Communicate with the functional team for TP preparation within the timeline.
  • Q and A involvement.
  • Transfer scores (in/out) review and summary.

TOUR OPERATOR - TOUR GUIDE FOR INTERNATIONAL/ BUSI

Christinas Vietnam Company Limited
HCM, VietNam
05.2018 - 06.2020
  • Receiving bookings from travellers and sending the tour confirmation.
  • Working with ACCT for bills, funds, and payments for partners.
  • Answering customer queries in person, or via phone or email.
  • Solving guests' problems during tours as well as after the tours.
  • Advising guests about travel issues, including required documentation, and financial matters.
    Sharing and guiding tour guides about tour information, including tour knowledge, visiting places, and other relevant details.
    Allocating tour guides to conduct the tours.
    Guiding guests on different tours such as City Tour, Food Tour, and others to provide great local experiences that guests couldn't have on their own. It is also important to understand guests' demands so that I can improve the quality of the tours.
    Looking for new potential partners and setting up meetings for business opportunity cooperation.
    Evaluating partners' products and their clients before discussing with the team for further cooperation.
    Working with the team to utilise the partner's potential products and launch them on the company's website.

AIRPORT COORDINATOR (PART-TIME)

Klook Travel Technology Limited
DaNang, VietNam
01.2017 - 02.2018
  • Being the brand representative to provide efficient and courteous customer service at designated locations.
  • Processing and consolidating daily orders with accuracy and timeliness.
  • Ensuring smooth coordination between customers and scheduled drivers.
  • Solving problems, building and maintaining a collaborative relationship with local merchants and the Klook team by providing positive, encouraging, and informative feedback.
  • Responding to complaints from customers and giving after-sale support when required.

Education

The Degree of Bachelor - English Translation and Interpretation

Danang Architecture University
DaNang
2018

Skills

  • Supply chain management
  • Customs coordination
  • Quality assurance
  • Technical package management
  • Writing reports and proposals
  • Customer relationship management
  • Problem solving
  • Communication skills
  • Problem-solving
  • Complaint handling and resolution

Timeline

Supply Chain & Transfer Management

Annora Vietnam Footwear Company Limited
10.2020 - Current

TOUR OPERATOR - TOUR GUIDE FOR INTERNATIONAL/ BUSI

Christinas Vietnam Company Limited
05.2018 - 06.2020

AIRPORT COORDINATOR (PART-TIME)

Klook Travel Technology Limited
01.2017 - 02.2018

The Degree of Bachelor - English Translation and Interpretation

Danang Architecture University

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Tham Le