Thai Son Dinh (Alan)

Main responsibilities:

• Exceeded established service goals while leveraging customer service, sales and employee management best practices.
• Tracked customer complaints and followed up to ensure resolution was achieved.
• Collected deposits or payments and arranged for billing.
• Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.

Main responsibilities:

- Help customers with issues related to our website via live chat, and other channels.

- Maintained excellent customer satisfaction by resolving issues, product difficulties, complaints, and questions efficiently and effectively.

Handled and solved complaints via emails.

- Made suggestions and recommendations to customers based on the issue or complaint description.

- Transferred recorded data to suitable departments, which include the schedule, notices, and internal emails.

Replied to customers regarding solved issues, or any announcements that come into terms.

Main responsibilities:

- Provided assistance for customers with gaming products, and handled issues and complaints.
- Operated deposit system and deposit channels.
- Communicated with other departments.
- Operating back-end systems.