Sharing everything about restaurant
Thai Anh Luyen
Hanoi,HN
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Experienced Waiter with over 1 year of experience in F&B. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Waiter
Koh Yam Restaurant
Ha Noi
04.2021 - 04.2022
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up-to-date on menu changes to help customers make food choices.
- Informed customers about daily and seasonal specials.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Waiter
COTERO Coffee
Ha Noi
03.2021 - 10.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Met with chef to review daily specials and menu changes.
- Inspected dishes and utensils for cleanliness.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Bachelor of Business -
Foreign Trade University
91 Phố Chùa Láng, Láng Thượng, Đống Đa, Hà Nội 09.2021 - 06.2024
Skills
To-go order preparation
Interests
Sports
Learn more about foods
Timeline
Bachelor of Business -
Foreign Trade University
09.2021 - 06.2024
Waiter
Koh Yam Restaurant
04.2021 - 04.2022
Waiter
COTERO Coffee
03.2021 - 10.2021
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