Summary
Overview
Work History
Education
Skills
Timeline
Generic
Shi Chick Meng

Shi Chick Meng

Batu Pahat

Summary

20 years of experience conducting quality to facilitate quality and condition results. Possesses superior product knowledge to train and educate staff while maintaining effective working relationships with internal and external customers.

Experienced with quality management processes and methodologies. Utilizes comprehensive quality control techniques to enhance product standards and ensure compliance. Strong understanding of team leadership and continuous improvement strategies.


Languages :
Chinese ancestral home in Fujian, settled in Malaysia, fluent in Mandarin and Malay, can communicate fluently in spoken English.
English command in Speaking, Reading, and Writing
Chinese command in Speaking, Reading, and Writing
Malay / Indonesia command in Speaking, Reading
Vietnam's Speaking (basic understood)

Overview

20
20
years of professional experience

Work History

NQC Nominated Quality Manager / ISO audit

SEDUNO GROUP CO, LTD
01.2024 - Current
  • Company Overview: Based in Vietnam as NQC Nominated Quality Manager / ISO audit
  • Product Brands H&M FILA, Sport Master, Kappa
  • - Manage processes from beginning to finished (QMS, KPI)
  • - Work closely with other managers to cross-functionally improve products and quality review processes
  • - Minimize potential risks and conflicts by recognizing dependencies among applications
  • - Improve the testing life cycle to increase accuracy
  • - Increase customer satisfaction rates by reviewing buyer critiques and integrating their input into the quality assurance systems
  • - Responsible for continual improvement activities to enhance the quality system and understand the relevant standards for reference in quality control activities
  • - Supports the Quality Inspectors to ensure that products and processes comply with the relevant requirements of the quality management system
  • Creates and maintains company quality documentation, such as quality manuals, quality plans, quality procedures, etc
  • - Responsible for the Quality Control team all production as needed and ensuring that the quality of the product meets the buyer's specifications
  • - Carries out the required tests on incoming materials to assess their quality and suitability
  • - Maintained product quality levels to meet various clients' expectations and preferences
  • Based in Vietnam as NQC Nominated Quality Manager / ISO audit
  • Product Brands H&M FILA, Sport Master, Kappa

Quality Manager /PTH Audit

RAMATEX INDUSTRIAL (Malaysia /Vietnam) COMPANY LIMITED
06.2020 - 07.2023
  • Company Overview: Based in Nam Dinh Vietnam as Quality Manager /PTH Audit
  • Product Brands GU, UNIQLO, Under Armour
  • - To manage beginning till end-to-end process in quality field (QMS, KPI)
  • - To Work closely with follow merchandiser and Textile Management, to control incoming quality before bulk cutting, and to ensure goods are in good qualities
  • - To control the quality of garment from beginning incoming fabric stage until ready for shipment
  • Able to know the process of a piece of garment from bulk fabric to finished garments
  • - Set up the quality systems, analysis quality top defects and find the root cause, solution
  • - Accountable for the Factory's overall product quality and manufacturing process quality assurance
  • - Review quality improvement processes on a regular basis
  • - Supporting customer and end item users with technical issues and concerns and promptly performing preventative and corrective action
  • - Created a corrective action policy to reduce the quality of technical support cases resulting from internal issues
  • - Driving quality improvement with through more effective launch of new programs
  • - Providing quality reports to customers as required, and ensures frequent, effective communication with customers on all corrective action plans
  • - Conduct timely factory internal audit and work with factory management team to make improvements, follow up progress, make sure to meet customer’s process controlling requirements
  • - Responsible for the internal daily/weekly/monthly report, coordinating the relationship among team members and developing the team
  • - Regularly organize the internal meeting of review/summary, transfer relevant information and guide, train and improve the quality team and evaluate the team by KPI then apply the incentive
  • Based in Nam Dinh Vietnam as Quality Manager /PTH Audit
  • Product Brands GU, UNIQLO, Under Armour

Quality Manager

HQTS Group Ltd. (Third Party)
05.2019 - 06.2020
  • Company Overview: HQTS has delivered product inspections, factory audits, testing and quality consulting
  • - Performs additional responsibilities as assigned
  • - Works closely with internal Legal team to ensure Capital Group’s interests are protected
  • - Prepares and distributes status reports, presentations and other updates to users and management
  • - Responds to requests for information about data products and associated costs
  • - Monitors product pilots and ensures compliance with vendor guidelines
  • - Perform many different audits while assisting field management to resolve and complete audit requests and inquiries
  • Closely monitor current processes and SOP’s to maximize efficiency and drive innovation
  • HQTS has delivered product inspections, factory audits, testing and quality consulting

Quality Consultant

Macy’s Merchandising Group Int’l LLC
09.2015 - 04.2019
  • Company Overview: Based in Malaysia and Sri Lanka & Batam Indonesia as Quality Consultant
  • Handle Brands Knitting: Charter Club Family Pajamas Ideology, I.N.C., Jenni JM Collection, Karen Scott, Style & Co
  • Alfani, Tasso Elba Woven Shirt: I.N.C, Tasso Elba, Alfani
  • + Arranging all PP Meeting, Inline, Final inspection for Factory
  • + Controlling product quality by conducting pre-audit to ensure bulk products as per the spec
  • - To manage end to end process in quality field (QMS, FQA)
  • - Accountable for the Factory overall product quality and manufacturing process quality assurance
  • - Create, develop, and maintain a quality assurance system that is efficient in monitoring the production process and acting quickly to decrease faults when necessary
  • - Drive and uphold the organization's quality management and QMS system
  • - Knowledge of control of non-conforming product, failure/root cause analysis, and corrective and preventive action processes
  • - Consultative approach to problem-solving to provide solutions and make independent judgments for process improvement
  • - Offers a common approach for USA commerce
  • Provides standardized Management Tools for all countries
  • Based in Malaysia and Sri Lanka & Batam Indonesia as Quality Consultant
  • Handle Brands Knitting: Charter Club Family Pajamas Ideology, I.N.C., Jenni JM Collection, Karen Scott, Style & Co
  • Alfani, Tasso Elba Woven Shirt: I.N.C, Tasso Elba, Alfani

Quality Manager

Perindustrian Shunhon Sdn. Bhd.
05.2013 - 08.2015
  • Company Overview: Base on Malaysia as QM (Brand Product ~ ZOOM, 2XU Compression, Fitness, Road Runner, Kronos)
  • – Responsible for preparing QA work plans, assigning to each QA/QA according to the WIP, and control quality status in manufacturing to meet company KPI (passing rate/defect rate)
  • – Instruct and monitor QA/QC to conduct check samples, prepare QA file, conduct PPM and inspection (inline, prefinal and final inspection), and prepare for customer inspection
  • – Strictly implement the quality control procedures, inspection standards and relevant regulations of customers, and provide the necessary training for QA/QC team to perform proper inspection
  • – In case serious quality issues happened on production or got a quality claim, work with the factory to investigate with Root Cause Analysis (RCA) and provide a proper Corrective Action Plan (CAP), follow up and verify the corrective and preventive action taken to improve at a specific timing in order to meet customer satisfaction
  • – Align with the customer’s standard and implement to factory process to meet requirements
  • Conduct training for QA/QC team and factory for any update requirements
  • Base on Malaysia as QM (Brand Product ~ ZOOM, 2XU Compression, Fitness, Road Runner, Kronos)

Quality Manager & Social & CTPAT Compliance

Fesyen Melati Sdn. Bhd. YP Chutex
06.2008 - 04.2013
  • Company Overview: Base on Malaysia as Quality Manager & Social & CTPAT Compliance (Brand Product ~ GAP, Banana Republic, KOHL'S)
  • - Knowledge of Quality Management Systems, project management and problem resolution
  • - Provide internal training for Quality Management Systems functions including organizational training and subject matter expertise for Quality Management Systems compliance and process improvements
  • - Provide leadership and guidance to ensure leading edge business practices are defined and implemented
  • Base on Malaysia as Quality Manager & Social & CTPAT Compliance (Brand Product ~ GAP, Banana Republic, KOHL'S)

Quality Controller

Macy’s Merchandising Group Int’l LLC
11.2004 - 05.2008
  • Company Overview: Based in Vietnam as Quality Controller
  • Handle Brands Knitting: I.N.C., Karen Scott, Style & Co
  • Alfani, Tasso Elba Woven Shirt: I.N.C, Tasso Elba, Alfani
  • - Arranging all PP Meeting, Inline, Final inspection and for Factory
  • - Controlling product quality by conducting pre-audit to ensure bulk products as per the spec
  • - Controlling production quality to meet buyer expectation
  • - Making production plan for factory to meet buyer’s delivery date
  • - Implementing quality management practices for products
  • - Control the situation at the factory and find ways to resolve the problem when a problem occurs
  • Based in Vietnam as Quality Controller
  • Handle Brands Knitting: I.N.C., Karen Scott, Style & Co
  • Alfani, Tasso Elba Woven Shirt: I.N.C, Tasso Elba, Alfani

Education

Microsoft Excel 2000 Advanced
Batu Pahat Johor Malaysia
08-2006

Microsoft Word 2000 Advanced
Batu Pahat Johor Malaysia
07-2006

Bachelor of Economics - Business Economics

UNIVERSITI TUNKU ABDUL RAHMAN-UTAR - Malaysia
Kuala Lumpur Malaysia
11-2004

Skills

    -Well familiar with garment production controlling & quality assurance (based on AQL 15, 25, 40 for workmanship for fit audit)
    -Well understanding garment processing stages, garment quality issue solving, technique…
    -Knowledge of PCs and PC operating software (Word, Excel, Power point, Internet, Outlook …)
    -Understanding furniture processing stages, assembly quality problem solving, technique…
    -Collaborate with other managers to work cross-functionally to improve products and quality review processes
    -Minimize potential risks and conflicts by recognizing dependencies amongst applications
    -Improve the testing life cycle to increase accuracy
    -Increase customer satisfaction rates by reviewing clients' critiques and integrating their input into the quality assurance systems
    -Communicate with departmental leaders to develop QA plans that align with project development schedules Quality Assurance Manager

Timeline

NQC Nominated Quality Manager / ISO audit

SEDUNO GROUP CO, LTD
01.2024 - Current

Quality Manager /PTH Audit

RAMATEX INDUSTRIAL (Malaysia /Vietnam) COMPANY LIMITED
06.2020 - 07.2023

Quality Manager

HQTS Group Ltd. (Third Party)
05.2019 - 06.2020

Quality Consultant

Macy’s Merchandising Group Int’l LLC
09.2015 - 04.2019

Quality Manager

Perindustrian Shunhon Sdn. Bhd.
05.2013 - 08.2015

Quality Manager & Social & CTPAT Compliance

Fesyen Melati Sdn. Bhd. YP Chutex
06.2008 - 04.2013

Quality Controller

Macy’s Merchandising Group Int’l LLC
11.2004 - 05.2008

Microsoft Excel 2000 Advanced

Microsoft Word 2000 Advanced

Bachelor of Economics - Business Economics

UNIVERSITI TUNKU ABDUL RAHMAN-UTAR - Malaysia
Shi Chick Meng