Valentina Mici
Cavalese,Italy
Summary
Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.
Overview
21
21
years of professional experience
Work history
Restaurant supervisor
La stalla del nonno
Campitello, Italy
2023.10 - 2024.04
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Built loyal customer base by creating welcoming environment with top quality service.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Sourced products locally for improved cost-efficiency and sustainability.
Hotel Relais Grunwald
Governante
Cavalese, Italia
2015.05 - 2023.09
- Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
- Visually inspected rooms to ensure they met hotel standards.
- Skilfully executed Front of House duties, including check-in, activity recommendations and bookings.
- Communicated with coworkers and managers to coordinate tasks.
- Kept lob and entrance areas clean and organised to create welcoming first impression for guests.
- Worked with reception staff to communicate room availability and readiness for incoming guests.
- Built and maintained strong working relationships with regular customers.
- Welcomed guests in friendly, professional manner.
- Sorted goods for delivery based on routes.
- Arranged tables and set up linens and silverware in preparation for guests.
Hotel Lagorai
Responsabile di Sala
Cavalese, Italy
2015.11 - 2016.10
- Facilitated effective communication between kitchen staff and waiting staff to relay menu updates and process changes.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Greeted customers, presented menus and shared information about available special items.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Trained team in reservation and point-of-sale software, including OpenTable and Lightspeed POS.
Park Hotel relas Sacro cuore
Responsabile di Sala
Cavalese, Italia
2005.09 - 2013.09
- Delivered quality service by providing warm and welcoming environment.
- Facilitated effective communication between kitchen staff and waiting staff to relay menu updates and process changes.
- Checked in with customers during meals to verify order accuracy and meet additional needs.
- Liaised with bar and kitchen staff to maintain seamless customer service outputs and provide timely delivery of food and beverages.
- Managed new and existing reservations using computer software or applications.
- Upsold sides and beverages to increase restaurant revenue.
- Monitored inventory levels and reported low-stock items to support availability.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
Garni Manuela
Governante
Cavalese, Italy
2002.12 - 2005.08
- Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
- Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
- Washed, ironed and folded laundry, delicate fabrics and expensive pieces with appropriate methods.
- Meticulously vacuumed, dusted and tidied guest rooms.
- Treated delicate ornaments and valuables with caution, eliminating damage risk.
- Built trusted relationships with clients to achieve outstanding customer loyalty.
- Maintained plentiful cleaning supplies to meet operational requirements.
- Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
Education
Certificate of Higher Education -
Shkolla e mesme
AlbaniaSkills
- Customer service
- Eye for detail
- Efficient and proactive
- Strong work ethic
- Inventory control and record keeping
- Credit card payment processing
- Cash register operations
- Team development
- Dynamic, friendly hostess
- Cost controls
Languages
Italian
Advanced (C1)
Albanian
Proficient (C2)
Affiliations
- Trekking
- Sport
- Natura
- Family
- Reading
Timeline
Restaurant supervisor
La stalla del nonno
2023.10 - 2024.04
Hotel Lagorai
Responsabile di Sala
2015.11 - 2016.10
Hotel Relais Grunwald
Governante
2015.05 - 2023.09
Park Hotel relas Sacro cuore
Responsabile di Sala
2005.09 - 2013.09
Garni Manuela
Governante
2002.12 - 2005.08
Certificate of Higher Education -
Shkolla e mesme