Robert Yassa
Hanoi
Summary
- Results-oriented education professional with experience in program coordination and teaching and learning management. Skilled in developing and implementing ESL and science curriculums, supporting teachers, and ensuring high-quality educational experiences for students in a private school setting in Vietnam.
- Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Program Coordinator
Newton Grammar School
07.2023 - Current
- Managed English language and science programs , specialized in training courses.
- Communicated with students and parents regarding academic progress, assignments, and behavior.
- Cultivated positive relationships with students, parents and staff to optimize instruction and support learning outcomes.
- Created interactive activities to engage student interest and curiosity in scientific concepts.
- Coordinated and collaborated with other faculty members during lesson plan development.
Business/ Supply Chain/Digital Marketing Analyst
Cleopatra Foods
04.2022 - Current
- Initiated market research studies and analyzed findings.
- Monitored online trends, conversations and innovations to optimize strategies.
- Strengthened brand communication with in-depth analyses of competitors, market and economic changes.
- Led projects to redesign web pages, diversify strategies and revitalize social media presence.
Teaching ESL and English Cambridge
English Centers
01.2016 - Current
- English centers, Hanoi, Vietnam
- Collaborated with other teachers to ensure smooth and effective teaching
- Adapted teaching methods to meet diverse learning needs and styles
- Developed and implemented lesson plans and activities that promoted critical thinking and problem-solving
- Conducted assessments and provided feedback for students to improve language proficiency.
Teaching and Learning Manager
Newton Grammar school
01.2022 - 01.2023
- Oversaw the curriculum, developed teaching strategies, and supported teachers in their professional growth.
- Newton grammar private school, Hanoi, Vietnam
- Developed and implemented lesson plans to students of all ages and levels
- Monitored and evaluated students' progress and provided feedback to help them improve
ESL Teacher
Nguyen Hue private high school
01.2019 - 01.2022
- Nguyen Hue private high school , Hanoi , vietnam
Customer Service Representative
International Teleperformance
01.2015 - 01.2016
- Provided excellent customer service to clients via phone and email
- Resolved customer complaints and concerns in a timely and professional manner
- Increased customer satisfaction rates by recommending products and services
- Maintained accurate and complete records of customer interactions and transactions.
Customer Service Representative
Expedia Canada
01.2014 - 01.2015
- Provided support to clients with travel bookings, changes, and cancellations
- Resolved customer issues through effective communication and problem-solving
- Ensured timely and accurate processing of customer requests to meet service level agreements
- Maintained a positive and professional relationship with clients and team members.
Customer Service Representative
Vodafone International Services Telecommunication Company
01.2012 - 01.2014
- Provided customer service support via phone and email for Vodafone's UK-based clients
- Resolved billing and technical issues while providing excellent service and care
- Identified opportunities to offer additional services and products to clients
- Maintained knowledge of Vodafone's policies, products, and systems to provide accurate information to customers.
Education
Certificate - Accredited Course Graduate 120 Hours TESOL/TEFL
World TESOL Academy
EnglandBachelor's degree - Business Administration
Future Academy For Science And Technology
Cairo , Egypt 2016
No Degree - Conversation Skills
British Council
Egypt05.2013
Skills
- Microsoft office
- Microsoft Outlook
- Data Visualization
- Cluster Analysis
- SQL Programming
- Data Cleaning
- Statistical Analysis
- R Programming
- Python Coding
Certification
TESOL
Languages
Arabic
Native language
English
Proficient
C2
French
Beginner
A1
Timeline
Program Coordinator
Newton Grammar School
07.2023 - Current
Business/ Supply Chain/Digital Marketing Analyst
Cleopatra Foods
04.2022 - Current
Teaching and Learning Manager
Newton Grammar school
01.2022 - 01.2023
ESL Teacher
Nguyen Hue private high school
01.2019 - 01.2022
Teaching ESL and English Cambridge
English Centers
01.2016 - Current
Customer Service Representative
International Teleperformance
01.2015 - 01.2016
Customer Service Representative
Expedia Canada
01.2014 - 01.2015
Customer Service Representative
Vodafone International Services Telecommunication Company
01.2012 - 01.2014
Certificate - Accredited Course Graduate 120 Hours TESOL/TEFL
World TESOL Academy
Bachelor's degree - Business Administration
Future Academy For Science And Technology
No Degree - Conversation Skills
British Council
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