Richard Woida
Summary
A highly motivated and passionate outdoor enthusiast with a deep love for the mountains and all that they have to offer, from skiing and mountain biking to sightseeing and trail running. With extensive experience in the mountain tourism industry, I excel in delivering exceptional customer service while leading teams to create memorable, transformative experiences for visitors. I am eager to combine my passion for nature with my expertise in leadership and customer-focused strategy.
Overview
12
12
years of professional experience
Work History
English as a Second Language Teacher
EcoSchool
04.2024 - Current
- Creating activities that encourage students to practice their language skills including games, music, flashcards, contests, projects and more.
- Skilled at using technology tools, such as interactive whiteboards and language learning apps, creating fun and high energy environments.
- Emphasizing critical thinking through small group activities.
Mountain Sales Supervisor
Aspen Snowmass Skiing Company
11.2023 - 03.2024
- Intermediate working knowledge of RTP One including: sales, returns, vouchers, rentals, discrepancies, ski school and reporting.
- Assisted with large scale events including: X Games, Audi FIS World Cup, WinterSkol, Live Music events and Gay Ski Week
- Supervised employee performance, breaks and lunches. Partnered with leadership on scheduling, ski breaks, reporting and motivational contests.
- Offered hands-on assistance to customers, assessing needs, while providing transformational experiences through asking probing questions and ensuring high levels of customer service.
Guest Services Supervisor
Vail Resorts Inc.
10.2021 - 04.2023
- Resolved customer complaints swiftly, finding resolutions that ensured customer satisfaction and plans to follow up with the employee for feedback.
- Reviewed upcoming events and planned for expected challenges including scheduling, and guest flow at several "On Mountain Dining" restaurants.
- Supervised line management and guest flow for Crankworx & the Peak2Peak gondola, ensuring smooth and efficient transitions for participants and spectators while maintaining a high standard of safety.
- Proactive self-starter who consistently demonstrates creative and resourceful problem- solving skills paired with positivity, motivational attitude and detailed planning.
Sales Manager
Apple Inc.
04.2013 - 09.2021
- Going above and beyond with all customers to ensure a premium experience with all Apple products and Eco-System.
- Successfully helped manage a team of 60+ technical customer service and sales focused individuals that won the prestigious Ovation Award for several years
- Demonstrated exceptional communication and presentation skills in monthly and quarterly district meetings showcasing sales performance, projections, including training plans and more.
- Mentored team members, fostering a collaborative and feedback growth-oriented environment that resulted in improved team cohesion and knowledge sharing.
- Launch leader of several products including iPhone X, iPad Pro, & Apple TV.
- Recognized for exceptional problem-solving skills, resolving complex technical issues, and enhancing product performance, resulting in a 20% reduction in customer complaints, measured by NPS.
- Assisted in leading our "Blueprint" events where team members and I would create & edit a living document that was used to drive internal growth.
Education
Bachelors of Arts - Business Administration
University of South Florida
Tampa, Florida07-2008
Associates Degree - Marketing & Communication
University of Michigan
Ann Arbor, Michigan04-2002
Adult First Aid/CPR/AED
American Red Cross
Ann Arbor03-2021
Teaching English As A Foreign Language
TEFL 300hr Certification
MyTefl.com04-2022
Skills
- Presentation skills
- Patient and Caring
- Creative and Adaptable
- Hard Working and Committed
- Passionate and fun
- Team player
- Eager to learn
- Fun & enthusiastic
- Leading by example
- Motivational with clear goals
Timeline
English as a Second Language Teacher
EcoSchool
04.2024 - Current
Mountain Sales Supervisor
Aspen Snowmass Skiing Company
11.2023 - 03.2024
Guest Services Supervisor
Vail Resorts Inc.
10.2021 - 04.2023
Sales Manager
Apple Inc.
04.2013 - 09.2021
Bachelors of Arts - Business Administration
University of South Florida
Associates Degree - Marketing & Communication
University of Michigan
Adult First Aid/CPR/AED
American Red Cross
Teaching English As A Foreign Language
TEFL 300hr Certification
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