Personable and solutions-focused Customer Experience & Engagement Specialist with 9+ years of international experience across education, technical support, and client relations. Proven track record of driving enrollment growth, strengthening customer loyalty, and improving communication between stakeholders. Adept at handling high-pressure interactions, de-escalating customer concerns, and building lasting relationships across cultures. Combines strong sales instincts with a keen understanding of retention strategies to deliver long-term value. Seeking to bring exceptional communication, problem-solving, and remote collaboration skills to a customer support or client-facing role with a growth-minded organization.
Hi, I’m
Rhett Martin Schleehauf
Duquesne, PA / Da Nang, Vietnam (U.S. Citizen Living Abroad; Open To Remote U.S.-based Opportunities
Summary
Overview
11
years of professional experience
Work History
Freelance Via Apprentus.com — Remote (Global)
Business English Instructor & International Sales
11.2022 - Current
Job overview
- Sourced and retained high-value clients through Apprentus and professional networking, building a sustainable private practice serving executives, entrepreneurs, and international sales professionals.
- Designed and delivered customized communication programs focused on business English fluency, persuasive messaging, negotiation language, and interpersonal soft skills tailored to specific industry verticals.
- Conducted in-depth needs analyses and delivered tailored communication strategies to enhance client fluency, executive presence, and cross-functional collaboration; regularly provided intercultural consulting to address communication friction, stakeholder misalignment, and regional business etiquette gaps impacting global engagement.
- Coached professionals in crafting high-impact written communications including sales emails, investor pitches, and internal presentations — increasing clarity, confidence, and engagement in client outreach.
- Advised on English-language social media strategies, helping clients optimize brand messaging for international visibility and alignment with Western content standards.
- Managed full-cycle service delivery independently, including curriculum design, scheduling, CRM-style student tracking, and invoicing, maintaining a 100% client satisfaction rate and consistent repeat business.
Skyline International Online
Remote English Instructor & Recruitment Specialist
03.2021 - 01.2025
Job overview
- Recruited new students through targeted social media campaigns and referral networks, adapting marketing strategies to the COVID-era shift from in-person to online learning.
- Boosted student enrollment and retention by 20% through strong rapport-building with parents and students, responsive instruction, and adaptive teaching strategies
- Guided learners through remote education transitions, helping sustain enrollment and improve retention during a volatile academic period.
- Designed and implemented customized online training modules focused on communication, student engagement, and learner autonomy.
- Assessed learner progress and tailored sessions to meet development goals.
- Delivered engaging virtual sessions using Zoom, Google Classroom, and EdTech platforms.
- Provided feedback and coaching to maximize learning outcomes and student satisfaction.
Skyline International School
Academic Coordinator / K–12 Instructor/ Enrollment-Recruitment Specialist
01.2017 - 01.2022
Job overview
- Delivered curriculum development and instructional support, as well as aligning fluid ever changing international standards.
- Drove a 30% increase in international student enrollment through strategic marketing, streamlined parent communication, and relationship-building efforts, which strengthened trust and contributed to higher enrollment and long-term student retention.
- Acted as an advisor and communicator in high-stakes meetings with foreign stakeholders, helping leadership navigate language gaps, pose critical questions diplomatically, and maintain professional credibility.
- Secured academic partnerships and collaborated with stakeholders to align materials with global standards.
- Represented leadership in communications with external partners, including government educational officials, investors, prospective students’ families.
- Designed and implemented interdisciplinary programs focused on inquiry-based and project-driven learning.
- Led mentoring initiatives and coordinated operational efforts across departments to improve efficiency and become more copacetic.
Bread of Life English Center
Co-Founder, Program Director, Head ESL Instructor, Recruitment Specialist
12.2016 - 12.2017
Job overview
- Spearheaded the opening of Bread of Life English Center, transforming it from an idea into a fully operational and successful English center.
- Served as the sole teacher, working AM and PM shifts, Monday through Sunday, to establish the foundation of the center.
- Developed and implemented the complete syllabus for all courses offered.
- Conducted one-on-one interviews with every student and their parents to assess needs and build relationships which led to enrolment.
- Trained a new teacher after five months, focusing on improving student engagement and bridging cultural differences.
Alorica (MLB.TV Technical Support)
Customer Service Specialist
05.2014 - 11.2016
Job overview
- Delivered high-volume technical support for MLB.TV users, resolving streaming, billing, and subscription issues with speed and precision.
- Developed and applied de-escalation techniques to turn frustrated customers into satisfied, retained subscribers.
- Recognized for exceptional communication and problem-solving, often selected to handle escalated or complex cases.
- Mentored and trained new hires on platform troubleshooting, tone management, and customer success strategies.
- Built a reputation for professionalism, empathy, and product fluency, contributing to increased customer loyalty and positive user feedback.
Education
The Pennsylvania State UniversityState College, PA
Bachelor of Arts from International Politics
01.2016
University Overview
- Chancellor’s Award Recipient
- Studied Abroad: Duy Tan University, Vietnam (2012)
Oxford Seminars
TESOL Certification
01.2013
University Overview
Skills
- Corporate Training & Development
- Instructional Design & Curriculum Development
- Virtual and In-Person Competency
- Public Speaking & Presentation Skills
- Employee Coaching & Mentorship
- Cross-Cultural Communication
- Content Creation (Workshops, Training Materials, Social Media Campaigns)
- Program Coordination & Assessment
- LMS & Digital Classroom Tools
- Client Relations & Stakeholder Communication
Languages
English (Native)
Vietnamese (Conversational)
Advanced (C1)
German (Intermediate)
Upper intermediate (B2)
References
References
Available upon request.Timeline
Business English Instructor & International Sales
Freelance Via Apprentus.com — Remote (Global)
11.2022 - Current
Remote English Instructor & Recruitment Specialist
Skyline International Online
03.2021 - 01.2025
Academic Coordinator / K–12 Instructor/ Enrollment-Recruitment Specialist
Skyline International School
01.2017 - 01.2022
Co-Founder, Program Director, Head ESL Instructor, Recruitment Specialist
Bread of Life English Center
12.2016 - 12.2017
Customer Service Specialist
Alorica (MLB.TV Technical Support)
05.2014 - 11.2016
The Pennsylvania State University
Bachelor of Arts from International Politics
Oxford Seminars
TESOL Certification
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