REMELYN CHARISSE ICALLA
Administrative Assistant, E-commerce Support, Chat Support, Data Entry, Logistic Support, Ticket Broker, Customer Service Associate, Online Research
Caloocan
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
14
14
years of professional experience
10
10
Certifications
2
2
Languages
Work History
TICKET PRICER/ CHECKER
Salem Ticketing company
USA
10.2019 - 04.2022
- Performed checks to determine most accurate pricing.
- Deals with all the active shows with General Admission & Broadway in Las Vegas USA;
- Listings of all the new concerts under General Admission in Skybox;
- Pricing of all listed concert in Broker Genius;
- Everyday checks of all sold out and out of price listed concerts;
- Three hours update of the day concert;
- Projections of all vacant seats under General Admission and Broadway venue allocated to me.
TICKET BROKER ASSISTANT
NRF LLC
03.2019 - 03.2020
- Managed time efficiently in order to complete all tasks within deadlines.
- Deals with the projection sheet for the team to work on;
- Updating the sales report;
- Updating and cutting of prices;
- Works with ticketing administrative tasks;
ASSISTANT MANAGER - OPERATIONS
Concentrix Daksh
Quezon City
08.2011 - 12.2016
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Monitored key performance metrics to identify areas for improvement.
- Ensure Team’s 100% productivity, quality, and attendance;
- Submit the team’s accurate attendance details for payroll to avoid dispute;
- Deals with the Management Information Report (Report to Client);
- Participate in management calls to discuss the MI report with the Clients;
- Manage the report of the Team like End Of Daily Report and Offline Tracker;
- Filtering tasks that will be assigned to each Team;
- Attends the pieces of training regarding the new tools, process, and cascading it to the team;
- Dealing with the Initial count of all the cases to be worked on the day;
ADMINISTRATIVE ASSISTANT/ LOGISTIC STAFF
Primebeef Company
Quezon City
02.2011 - 08.2011
- Monitoring payment and arrival of shipment;
- Deals with the documents of all incoming shipment and sending to Broker;
- Monitoring of Staff Counting with the Client and encoding the tally sheet;
- Deals in applying SPS and MAV in importation;
- Organizing and filling the entire documents of the Administration
- Department.
E-COMMERCE ONLINE MARKETER/ DATA ENTRY
Efron
07.2008 - 01.2011
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend and holiday shifts.
- Answers email from the customer;
- Data entry, Copy & paste of data from the e-commerce stores;
- Searching, posting, encoding, listing and scheduling item;
- Post job ads for the company
- Train some of the newly hired employee.
Education
Bachelor of Arts - Psychology
OPERATIONS
LA CONSOLACION COLLEGE
Bachelor of Law -
SAN SEBASTIAN RECOLETOS
Skills
Spreadsheet management
Process optimization
Meeting minutes
Office administration
Database Management
Documentation and control
Supervising staff
Documentation and reporting
Staff Management
Invoice Processing
Bookkeeping
Administrative support
Time management
Letter preparation
Basic computer skills
Written Communication
MS Office
Inventory management
Shipping Documentation
Spreadsheet tracking
Customer Relations
Shipment coordinating
Data Entry
Problem-Solving
Google Workspace
Flexible and Adaptable
Organization and Time Management
Retail store support
Strategic sales knowledge
Online research
Additional Information
- Best Team Leader – May 2016
- Concentrix President’s Club - October 12-15, 2014
- Best Customer Service / Client Commendation for Quarter 1 and 2 of 2014 – July 20, 2014
- Approved Change Request for Charter Notes – June 2014 Top 3 SME – April 10, 2014
- Top SME for LTSB Logging – January 17, 2014
- IBM Top Talent – August 15, 2013
- Best Agent in All Metrics - Q1 2012
- Best in Productivity of the Team – December 2011
- Best Agent Overall PPI Screening/Postal Logon – Nov 2011
Certification
AMAZON SELLER VIRTUAL ASSISTANT - PRODUCT SOURCING AND PRODUCT RESEARCH
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Love your job and everything follows"
Charisse
Timeline
TICKET PRICER/ CHECKER
Salem Ticketing company
10.2019 - 04.2022
TICKET BROKER ASSISTANT
NRF LLC
03.2019 - 03.2020
ASSISTANT MANAGER - OPERATIONS
Concentrix Daksh
08.2011 - 12.2016
ADMINISTRATIVE ASSISTANT/ LOGISTIC STAFF
Primebeef Company
02.2011 - 08.2011
E-COMMERCE ONLINE MARKETER/ DATA ENTRY
Efron
07.2008 - 01.2011
Bachelor of Arts - Psychology
OPERATIONS
LA CONSOLACION COLLEGE
Bachelor of Law -
SAN SEBASTIAN RECOLETOS