QUYNH TRANG (MIA) DU

• Investigated guest complaints and utilized critical thinking to foster expedient resolution.
• Greeted arriving guests to provide assistance and facilitate check-ins.
• Ensured guest satisfaction through personalized customer service, contributing to high hotel rankings (50/946) on TripAdvisor.

• Enhanced sales strategies to boost hotel room bookings and revenue.
• Assisted customers with special needs or requests such as room upgrades or late check-outs.
• Assisted guests in making additional activity reservations.
• Achievement:

- Generated the highest August revenue of $250,000.

- Increased average monthly revenue to $150,000–$180,000.

• Increased return guests by implementing feedback-driven improvements.
• Addressed OTAs' reviews effectively.
• Achieved Agoda's Customer Choice Award in 2022 for outstanding performance.

• Performed required duties within the hotel to facilitate daily operations, including guest check-ins/outs and financial transactions.