Quynh Nguyen (Charlotte)

Supporting the BOD in all aspects of executive-level corporate administrative, project management, HR, financial and personal duties at times involving high degrees of integrity, discretion and professionalism:

• Preparing presentations, managing meeting agenda, producing reports, follow-up actions to ensure results

• Be in charge of document management and archiving

• Monitor agendas and task lists for meetings. Documents and monitors meeting tasks and meeting outcomes to ensure organizational accountability

• Preparing internal communications and oversight for on-going Nova Group’s projects such as Education, Healthcare, hotels, F&B, golf courses, football academy, tourism services, attraction, etc

• Prepare, track, manage project deliverables based on requirements and scope

• Produce regular and ad-hoc research papers / reports on business development and market landscape

• Consolidate and produce business plans and review together with other business heads

• Act as the first point of contact for the directors in coordinating and following up projects with related stake holders

• Provide regular reporting to Board of Directors on the progress of overall works in assigned projects.

• Deliver the BOD's information to the relevant departments and receive feedback from the departments within the Company to the BOD

• Work with both internal and external parties to coordinate, monitor and report on project progress, action plans, individual responsibilities

• Constantly monitor and review project guidelines, timescales to ensure director instructions are being followed, facilitating the smooth and adequate flow of information for business operations

• Translate and interpret ongoing cross border communication (Vietnamese- English) also internal operation material, sales and marketing procedures

• Support in monitoring SOP implementation to ensure the compliance for BOD’s document approval process. Proofreads documents for accuracy and completeness prior to submittal to the Executive Director for

signature

• Coordinate with finance team & departments to set up project budgets and monitor spending

• Maintains statistical data for a variety of reports

• Manage projects, internal and external meetings and large-scale events from budget planning through logistical coordination

• In charge of onboard program for new team members; Act as a buddy to support training/coaching to new team members during their work probation times

• Provides excellent customer service to visitors and the public.

• Perform other duties as assigned

Highlighted achievements: I joined Novagroup with strong experience in project management and coordination with huge scales of departments. Then I have become increasingly familiar with all work requirements, assuming higher levels of responsibility with direct contact with the directors. I have gained annual performance award of 2021 as excellent rating which is among top 5% of over 10,000 employee.

• Completes a broad variety of administrative tasks for the President & CEO including: managing

an extremely active calendar of appointments; completing expense reports

• Composing and preparing correspondence that is sometimes confidential; arranging complex and

detailed travel plans, itineraries, and agendas; and compiling documents for travel-related

meetings.

• Manage the director’s work calendar and arrange meetings with internal and external parties, taking minutes and following up activities to report to managing director

• Act the role of representative for the managing director to convey business messages & requirements.

• Organize for team events, town hall sales meetings, product launches, market research to ensure on time delivery, quality and safety control, budget control and customer satisfaction

• Consolidate reports and data provided by Marketing, Sales teams or producing ad hoc reports according to Managing director requirements. Support the Board of Directors in customer and partnership commercial discussions, including sales and marketing activities

• Follow up on projects, action plans and any requirements assigned by the Managing Director

• Conducts studies and undertakes special projects as assigned or required, including the collection of and

compilation of statistical data and other information for inclusion into special reports

• Support sales training team for arranging material, translation and interpretation in class

demonstrating leadership to maintain credibility, trust, and support with the Executive Team

• Participate in strategic planning meetings and translate strategic decisions into documents

• Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion, often drive process with deadline pressures

• Managing projects, developing project plans, and monitoring performance.

• Support to manage and direct control of the financial spending of the team. Evaluate, check and forecast analysis of financial activities of the accounting department, contracts projects

• Support to improve the process of company by reviewing standard operational procedures (SOP)

Highlighted achievements: All 10 annual flagship corporate events were managed directly by me for between 25 and 130 members, enabling them to obtain their objectives and 100% participant satisfaction. Awarded high achiever for annual performance for 3 consecutive years

• Prepare and update data reports related to sales activities, trade programs, marketing and other corporate events and functions

• Working with sales planning, logistics and other divisions setting sales targets monthly, yearly. Product service, quality, delivery and control

• Coordinate with company teams including marketing relating to product development and launch.

• Monitoring and analyzing sales data

• Helping in the creation of promotional and sales materials

• Following-up and managing timelines, progress, and budgets of the various company projects

• Preparing reports from data entry tasks such as creating spreadsheets, updating databases, and compiling information from multiple sources

• Reporting and coordinating the day-to-day activities with the Strategic Business unit Director

• Producing weekly reports and attending meetings to detail business generation

• Provide insight into product development and competitive positioning

• Conduct market research to identify new business opportunities

• Creates a business development database in order to evaluate performance and organize client and prospective client information.

• Analyze the market’s potential, and track sales and status reports.

• Monitor the streams of revenue to identify areas to increase growth and profitability

• Liase with the sales team, management team and production team to align the company’s long term strategies with daily marketing activities

Highlighted achievements: Achieve sales target planning monthly, quaterly and yearly at 100% accurate. Product delivery was 100% on time. Skills include high levels of discretion and responsibility and integrity. Working under pressure as required to meet deadlines, clear and effective communication skills often acting as the conduit between senior managers and staff

• Duties and responsibilities including aspects referred to above, and encompassing all areas of personal assistant responsibilities

Highlighted achievements: Annual performance evaluation was rated very good for 2012. In July 2013, the company offered to double my salary as well as work promotion, to work on increasingly bigger projects assuming higher levels of responsibility and direct Director contacts