Le Nguyen Phuong Quynh
English Teacher
Ho Chi Minh City
Summary
Dedicated and highly motivated individual with two-year background in customer service and business development in bilingual Vietnamese/English working environment. Seeking to leverage communication skill, training skill and passion for English to excel as an English teacher.
Overview
4
4
years of professional experience
2
2
Certificates
2
2
Languages
Work History
Business Development Officer
Decathlon Vietnam
Ho Chi Minh City
03.2022 - 03.2023
- Negotiated and closed one year agreements with new clients in assigned territory.
- Be self-directed to manage day-to-day operations and decisions.
- Collaborated with customer service, communication team and other internal service teams to support customers/business partners acquisition and satisfaction.
- Negotiated and closed yearly agreements with new business partner in target territory.
- Delivered campaigns to generate new customers and business partner opportunities.
Customer Service Officer
Decathlon Vietnam
Ho Chi Minh City
06.2021 - 03.2022
- Performed primary customer support with positive attitude and focus on customer satisfaction.
- Assisted over 50 customers everyday with inquiries and orders, ensuring smooth experience via both call and chat channels.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Monitored customer feedback and performance indicators to identify areas for improvement.
Freelancer
Private Unit
Ho Chi Minh City
09.2018 - 03.2020
- Assisted up to 3 business workshops and 2 training programs.
- Managed projects timeline by monitoring deadlines, adjusting workflows and prioritizing needs.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
BBA - Human Resources Management
Hoa Sen University
Vietnam 05.2013 - 05.2018
Skills
Google Workspace
Proficient in Zoom
Interpersonal ability
Presentation
Workshop coordination
Certification
English, IIG, Score 725
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
TELF Certification
09-2023
Business Development Officer
Decathlon Vietnam
03.2022 - 03.2023
Customer Service Officer
Decathlon Vietnam
06.2021 - 03.2022
Freelancer
Private Unit
09.2018 - 03.2020
English, IIG, Score 725
09-2018
BBA - Human Resources Management
Hoa Sen University
05.2013 - 05.2018