Le Nguyen Phuong Quynh
English Teacher
Ho Chi Minh City
Summary
Dedicated and highly motivated individual with two-year background in customer service and business development in bilingual Vietnamese/English working environment. Seeking to leverage communication skill, training skill and passion for English to excel as an English teacher.
Overview
4
4
years of professional experience
2
2
Certificates
2
2
Languages
Work History
Business Development Officer
Decathlon Vietnam
Ho Chi Minh City
03.2022 - 03.2023
- Negotiated and closed one year agreements with new clients in assigned territory.
- Be self-directed to manage day-to-day operations and decisions.
- Collaborated with customer service, communication team and other internal service teams to support customers/business partners acquisition and satisfaction.
- Negotiated and closed yearly agreements with new business partner in target territory.
- Delivered campaigns to generate new customers and business partner opportunities.
Customer Service Officer
Decathlon Vietnam
Ho Chi Minh City
06.2021 - 03.2022
- Performed primary customer support with positive attitude and focus on customer satisfaction.
- Assisted over 50 customers everyday with inquiries and orders, ensuring smooth experience via both call and chat channels.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Monitored customer feedback and performance indicators to identify areas for improvement.
Freelancer
Private Unit
Ho Chi Minh City
09.2018 - 03.2020
- Assisted up to 3 business workshops and 2 training programs.
- Managed projects timeline by monitoring deadlines, adjusting workflows and prioritizing needs.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
BBA - Human Resources Management
Hoa Sen University
Vietnam 05.2013 - 2018.05
Skills
Google Workspace
undefinedCertification
English, IIG, Score 725
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
TELF Certification
09-2023
Business Development Officer
Decathlon Vietnam
03.2022 - 03.2023
Customer Service Officer
Decathlon Vietnam
06.2021 - 03.2022
Freelancer
Private Unit
09.2018 - 03.2020
English, IIG, Score 725
09-2018
BBA - Human Resources Management
Hoa Sen University
05.2013 - 2018.05
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