Quoc Huy (Peter) Pham
Nha Trang,Khanh Hoa
Summary
Open-minded, goal-orientated and an ambitious commerce student at La Trobe University with a keen eye for detail. Strong organisational skills with proven diligence in a range of academic and volunteering commitments. Driven and motivated to help organisation thrive. Skilled in prioritising and completing tasks independently. Dedicated team player that is keen and ready to learn new skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Food and Beverage Attendant (Multiroles)
Pullman Hyde Park
Darlinghurst, NSW
02.2023 - Current
- Trained for different venues: In Room Dinning, Buffet Operation, Barista, Minibar and Strong experiences in Conference and Event Operation.(Participated in preparing and progressing conferences and dinners from 20 to 200 guests)
- In trained to be team leader.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Applied effective time management techniques to meet tight deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
Food and Beverage Attendant
Luna Lu Restaurant And Bar
The Rocks, NSW
09.2022 - 02.2023
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
Restaurant Manager
Gia Hoi, Haymarket
Sydney, NSW
08.2021 - 09.2022
- Interacted with customers in a pleasant and warm manner and assisted if needed any help
- Strong time management when working in a team and applied organizational skills to ensure cleanliness of store
- Monitored and utilized POS System to ensure a smooth transaction process whilst handling cash and eftpos payments
- Upskilled and managed a team of 7 to deliver customer service practices properly and effectively
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
Restaurant Assistant Manager
Gia Hoi
Haymarket
07.2020 - 08.2021
- Maintained restaurant presentation, cleanliness and maintenance to ensure safety procedures and enforced
- Managed all staff rostering and stock ordering of the restaurant
- Designed and implemented training programs, company policies and standard operating procedures
Floor Supervisor
Gia Hoi
Haymarket
03.2019 - 07.2020
- Cash handling and operation reports at the end of shifts efficiently
- Effectively handled customer’s requests, enquiries, and complaints in a timely and calm manner
- Offered additional options in the menu to customers to upsell and increase restaurant sales.
Education
Bachelor of International Business - Human Resource Management and Strategic Management
La Trobe University of Sydney
01.2017 - 04.2021
Diploma - Business
LaTrobe Unviversity
Sydney, NSW 09.2016 - 01.2017
Skills
Great attention to detail
Food and beverage preparation
Food and beverage services
Food and beverage experience
Food handling training
Food safety and sanitation
Food and supplies ordering
Hospitality service expertise
Problem-Solving
Decision-Making
Wine service
Table setting knowledge
Front-of-house display creation
High-volume dining
Timeline
Food and Beverage Attendant (Multiroles)
Pullman Hyde Park
02.2023 - Current
Food and Beverage Attendant
Luna Lu Restaurant And Bar
09.2022 - 02.2023
Restaurant Manager
Gia Hoi, Haymarket
08.2021 - 09.2022
Restaurant Assistant Manager
Gia Hoi
07.2020 - 08.2021
Floor Supervisor
Gia Hoi
03.2019 - 07.2020
Bachelor of International Business - Human Resource Management and Strategic Management
La Trobe University of Sydney
01.2017 - 04.2021
Diploma - Business
LaTrobe Unviversity
09.2016 - 01.2017