Quan Tran Minh

* Supported customers by managing many calls
daily efficiently while maintaining professionalism
and upbeat tone.
* Followed up on customer inquiries to confirm
issues were adequately addressed.
* Maintained accurate records of calls placed and
received.
* Connected callers with appropriate professional,
department.

• Fielded customer questions to share information about products, availability, and pricing.
• Assisted customers with prompt and polite support in-person and via telephone.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Helped customers locate products and checked store system for merchandise at other sites.

• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Cleaned and maintained warehouse in compliance with safety standards.
• Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
• Prepared orders for shipment by picking, packing, and labeling merchandise.

• Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
• Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
• Collaborated with team members to achieve daily pick and pack goals.