PHUONG THAO NGO LE
Can Tho,Vietnam
Summary
Business operations professional and entrepreneur with 8+ years of experiences across hospitality, customer experience, business operations, and small-business management.
As a founder, I have hands-on experience managing day-to-day operations, suppliers, inventory, budgeting, customer relationships, team coordination, product development, and problem-solving in fast-moving business environments.
I am comfortable working independently, coordinating multiple priorities, handling unexpected operational issues, and turning business needs into practical action.
Currently seeking a remote part-time opportunity in Business Operations, Executive Support, Founder’s Associate, Client Success, or Project Coordination where I can contribute strong ownership, organization, communication, and operational problem-solving skills.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Founder
moingay.atelier cafe
Can Tho
09.2024 - Current
- Hands-on mastery in managing supply chains, logistics
- Coordinated team with 12 employees across daily operations and scheduling
- Managed customer experience across approximately 30 customers/ month handling service issues and maintaining service standards.
- Coordinated daily operations across 5 operational areas, including staffing, inventory, suppliers, customer service and financial tracking
- Anticipating executive needs, manage crises and take full
- Accountability for execution.
- Conducted market research to identify trends, driving
- Product development roadmap
Founder
moingay.homespace - flowers shop
Can Tho
07.2021 - 02.2026
- Developed pricing strategies while monitoring inventory costs, cash flow, and profit margins.
- Sourced and managed vendors and negotiated supplier terms to support business operations.
- Developed processes for flower preservation and material management to reduce unnecessary waste.
- Coordinated the workflow from customer inquiry and conceptual design through preparation and delivery.
- Managed customer communication and ensured orders were delivered safely and on time.
- Built long-term customer relationships through responsive communication and service quality.
- Balanced creative product development with operational, financial, and logistical requirements.
Barista - Manager Assistant
Côti cafe
Can Tho
12.2015 - 02.2021
- Supported daily operations and contributed to a 20% improvement in operational efficiency.
- Trained and mentored new baristas to improve team performance and workplace morale.
- Coordinated staff schedules to maintain appropriate coverage during peak operating periods.
- Responded to customer complaints and operational issues, helping resolve problems quickly.
- Supported daily workplace organization, cleanliness, and health and safety standards.
- Worked closely with the management team to maintain smooth day-to-day operations.
Education
Water Resource Engineering -
Can Tho University
Can Tho, Viet Nam09-2014
Skills
Experience across two founder-led businesses has given me direct exposure to
- Daily business management
- Workflow coordination
- Inventory management
- Resource allocation
- Budgeting and cost management
- Pricing strategy
- Vendor sourcing and negotiation
- Product development
- Market research
- Independent decision-making
- Crisis and issue resolution
- Turning ideas into operational processes
Languages
Vietnamese
First Language
English
Intermediate
B1
Custom
Work arrangement: Remote / Part-time
Location: Can Tho, Vietnam
Time zone: UTC+7
Availability: Flexible overlap with UK and US business hours
Target roles:
Business Operations Specialist
Operations Coordinator
Client Success
Timeline
Founder
moingay.atelier cafe
09.2024 - Current
Founder
moingay.homespace - flowers shop
07.2021 - 02.2026
Barista - Manager Assistant
Côti cafe
12.2015 - 02.2021
Water Resource Engineering -
Can Tho University