Phuong Tai Cao
Poznań,Polska
Summary
Experienced professional with a diverse background in various industries including gastronomy, logistics, and administration. Over the years of working in different positions, I have gained knowledge in customer service and work organization. Additionally, I completed a Python programming bootcamp, acquiring programming skills in this language. I am communicative, diligent, responsible, and positively oriented, allowing me to perform work in accordance with the expectations of employers and clients. I excel in stressful situations and always strive to provide the best service to clients. I possess interpersonal skills and am capable of working in a team.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Conectys
Poznań, Wielkopolskie
04.2024 - 05.2025
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Implemented innovative methods for streamlining the customer service process.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Gathered customer feedback through surveys and used the data to improve customer service.
Content Moderator
Intercam Studios
12.2023 - 04.2024
Office Worker With English Language Proficiency
DISTRICT OFFICE IN SŁUBICE, Słubice
04.2023 - 10.2023
Warehouse Worker
REWE Berlin
05.2022 - 12.2022
Warehouse Worker
Lidl Ludwigsfelde
09.2021 - 11.2021
Restaurant Manager
Bar Azja Bambus Słubice
11.2017 - 09.2021
Waiter - Bartender
Patrol Pizza Słubice
10.2015 - 05.2016
Kitchen Assistant
Berlin
01.2015 - 03.2015
Cashier - Salesperson
Vinatex Słubice
01.2014 - 06.2014
Education
High School Diploma -
Waldorfschule
07-2015
Skills
- Positive attitude towards work
- Empathy and patience
- Administration
- Adaptability
- Immediate Availability
- Stress Resistance
- Teamwork skills
- Positive attitude towards work
- Complaint resolution
- Technical support
- Refunds processing
- Task prioritization
- Call center experience
- Problem-solving
- Customer RMA management
Languages
Polish
First Language
English
Advanced
C1
German
Upper Intermediate
B2
Vietnamese
Elementary
A2
Timeline
Customer Service Representative
Conectys
04.2024 - 05.2025
Content Moderator
Intercam Studios
12.2023 - 04.2024
Office Worker With English Language Proficiency
DISTRICT OFFICE IN SŁUBICE, Słubice
04.2023 - 10.2023
Warehouse Worker
REWE Berlin
05.2022 - 12.2022
Warehouse Worker
Lidl Ludwigsfelde
09.2021 - 11.2021
Restaurant Manager
Bar Azja Bambus Słubice
11.2017 - 09.2021
Waiter - Bartender
Patrol Pizza Słubice
10.2015 - 05.2016
Kitchen Assistant
Berlin
01.2015 - 03.2015
Cashier - Salesperson
Vinatex Słubice
01.2014 - 06.2014
High School Diploma -
Waldorfschule
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Python
Software
Python
Personal Information
Consent
I agree to the processing of personal data contained in my CV or other documents attached to my CV (my job application) for the purposes of conducting recruitment for the position indicated in the job advertisement. Additionally, I agree to the processing by the employer of personal data contained in my job application for future recruitments.
Training
10/2022, Python Developer, Kodilla
Languages
6,C2,4,B2,5,C1
Software
Python
Personal Information
Consent
I agree to the processing of personal data contained in my CV or other documents attached to my CV (my job application) for the purposes of conducting recruitment for the position indicated in the job advertisement. Additionally, I agree to the processing by the employer of personal data contained in my job application for future recruitments.
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