PHUONG TRAN (SALES MANAGER)

• Led and coached a 15-member sales team across Ho Chi Minh City and Gia Lai, providing on-site training, performance coaching, and ongoing support to develop team capabilities and achieve sales targets.
• Managed KPIs, sales pipeline, and individual performance for a 15-member team, providing weekly performance reviews and targeted coaching to address gaps and
• Designed tailored sales scripts and pitching strategies to identify customer pain points and empower the team to deliver compelling pitches and close deals.
• Consistently achieved Sales Revenue $10,000 (personal) + $20,000 (team) per month includes Upselling & Cross selling, Sales Pitching (U.S. market)
• Drove lead generation, prospecting, and client relationship management for payment terminals, marketing solutions, and online booking solutions in the nail industry.

KEY ACHIEVEMENTS:

Exceeded monthly personal sales target by 80%, generating $10K+ in revenue. Achieved 100%+ of monthly team sales target, generating $20K+ in team revenue. Consistenly driving sales growth and target achievement.

Generated $25K in individual monthly sales revenue, ranking as the company’s Highest Individual Sales Revenue achiever.

Awarded Best Team Manager of the Year 2025 for outstanding team leadership, collaboration, and people management.

• Maintained accurate insurance claim records in Identalsoft through regular data entry updates.
• Owned patient balance calculations post-coverage to support precise billing outcomes.
• Managed dentist queries on discrepancies and billing issues to restore alignment and trust.

KEY ACHIEVEMENT:

Reduced reimbursement errors by up to 90% through claim and policy monitoring.

• Secured approximately 80% customer satisfaction by providing timely responses and clear resolutions.
• Handled high-volume customer inquiries, complaints, and follow-ups to facilitate effective service recovery.
• Developed tailored U.S. insurance quotations by analysing customer needs, budget, age, and location.