PHUONG NGUYEN THU
Head Of Bancassurance
Ho Chi Minh City
Summary
Senior executive with over 15 years of proven expertise in strategic channel setup, large-scale sales network management, and digital transformation within the Insurance and Financial Services sectors. A specialist in building Bancassurance & Strategic Partnership models, pioneering Insurtech solutions, and embedded insurance for both Life and Non-Life portfolios.
Overview
16
16
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Head of Alternative Channel
GENERALI VIETNAM
03.2024 - 11.2025
- Core Responsibilities: Orchestrated the strategic development and operational management of institutional distribution networks. Established performance governance frameworks, cross-functional workflows, and sales activation mechanisms for field forces.
- Key Deliverables:
- Built the Corporate Agency channel from scratch, delivering VND 121 Billion in GWP (2024) with sustained growth momentum into 2025.
- Scaled the Credit Life portfolio for top-tier consumer finance partners, generating VND 231 Billion in annual premium revenue.
- Elevated the Alternative channel to become a strategic pillar, contributing 20% of the total company GWP.
Head of Partnership
IXT (One Degree Global)
07.2023 - 07.2024
- Core Responsibilities: Managed the comprehensive strategic partner network and led the integration of insurance solutions into digital platforms. Pioneered the design of market-leading Embedded Insurance products.
- Key Deliverables:
- Logistics & E-commerce: Partnered with major delivery providers to implement "Failed Delivery Insurance" (anti-bombing) solutions, mitigating critical risks in the e-commerce supply chain.
- Fintech & Digital Banking: Collaborated with leading E-wallets to develop Embedded Cyber Insurance, protecting users of Buy Now Pay Later (BNPL), deposit accounts, and digital transactions.
- Optimized digital customer journeys by embedding products directly into partner ecosystems, significantly increasing conversion rates and user experience.
Director – Head of Business Development, Partnership
CHUBB LIFE VIETNAM
03.2021 - 07.2023
- Core Responsibilities: Pioneered the foundational strategy and organizational structure for the Partnership channel in Vietnam. Executed the "One Chubb" integrated business model, combining Life and Non-Life (Chubb GI) solutions.
- Key Deliverables:
- Successfully negotiated and onboarded 08 Tier-1 Strategic Partners (Banks, FIs, and Fintech) from a 60+ institutional lead pipeline.
- Digitalized the application process, reducing issuance time to under 5 minutes and boosting sales efficiency by 40% nationwide.
Senior Manager – Strategic Initiatives
MANULIFE VIETNAM
04.2019 - 04.2021
- Core Responsibilities: Led strategic digital transformation projects (ePOS) and managed large-scale change management initiatives for the sales force.
- Key Deliverables: Drove Digital Adoption to 40% and successfully professionalized 80% of the core force into the "Full-time Agent" model.
Training & Agency Development Management
AIA & PRUDENTIAL VIETNAM
01.2010 - 01.2019
- Core Responsibilities: Developed comprehensive training frameworks and strategic talent acquisition roadmaps for large-scale distribution networks. Managed national-scale training programs focusing on advanced sales techniques and product mastery.
- Key Deliverables:
- MDRT Elite Force Development: Spearheaded the strategy to develop Million Dollar Round Table (MDRT) qualifiers, significantly increasing the number of internationally recognized consultants and elevating the system's professional standards.
- Strategic Training & Recruitment: Designed high-impact "Sales Mastery" curriculums and standardized recruitment processes, optimizing the Active Ratio and productivity of new-to-industry agents.
- Performance Leadership: Led the training and recruitment teams to exceed both headcount and quality KPIs, laying a solid foundation for regional revenue growth.
Skills
Teamwork and collaboration
Computer skills
Customer service
Problem-solving
Team management
Flexible and adaptable
Time management
Multitasking
Multitasking Abilities
Dependable and responsible
Calm under pressure
Supervision and leadership
Friendly, positive attitude
Certification
LOMA International Certifications: 280, 290, 320.
Timeline
Head of Alternative Channel
GENERALI VIETNAM
03.2024 - 11.2025
Head of Partnership
IXT (One Degree Global)
07.2023 - 07.2024
Director – Head of Business Development, Partnership
CHUBB LIFE VIETNAM
03.2021 - 07.2023
Senior Manager – Strategic Initiatives
MANULIFE VIETNAM
04.2019 - 04.2021
Training & Agency Development Management
AIA & PRUDENTIAL VIETNAM
01.2010 - 01.2019