Summary
Overview
Work History
Education
Skills
Websites
Activities
Accomplishments
Timeline
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PHUONG NGUYEN

Ho Chi Minh

Summary

Dynamic Front Desk Supervisor at Marriott Triplex with a proven track record in reservation management and team building. Adept at enhancing customer satisfaction through effective problem-solving and leadership. Recognized for optimizing operational efficiency and driving sales through upselling strategies, ensuring a seamless guest experience in high-demand situations.

Overview

8
8
years of professional experience

Work History

FRONT DESK SUPERVISOR

MARRIOTT TRIPLEX
HOUSTON
04.2024 - Current
  • Front Desk Supervisor for two different proper Residence Inn/ Springhill Downtown Convention Center
  • Supervised duties include coaching, training and motivating staff to perform effectively
  • Making reservations, coordinating group check and anticipating sold-out situations
  • Managing the cash drawer and credit card sys
  • Ensured logging and delivery of packages, mail and messages as needed to guests.

FRONT DESK AGENT, NIGHT AUDITOR

MARRIOTT TRIPLEX
HOUSTON
11.2022 - 04.2024
  • Front Desk Agent for two different properties: Residence Inn/ Springhill Downtown Convention Center
  • Night auditor- reported and internally, reported that purposed my learning and development in hospitality.
  • Approached all encounters with guests and associates in a friendly service-oriented manner
  • Handled check-ins and check-outs in a friendly efficient and courteous manner

CUSTOMER SERVICE MANAGER

NATIONWIDE NAILS SUPPLY STORE
PEORIA
05.2022 - 09.2022
  • Focused on customer satisfaction, adjusted policies, and procedures, ensuring agents were well-trained in measuring feedback.
  • Ensured customers were satisfied with products and services, and stayed current on the latest industry trends and techniques.

CUSTOMER SERVICE REPRESENTATIVE

KB CANYON STATES INSURANCE
PHOENIX
07.2021 - 04.2022
  • Gained strong customer service skills consulting with clients on needs.
  • Creative problem-solving skills and amending issues to increase measuring feedback.
  • Ensured customers were satisfied with products and services and stayed current on the latest industry trends and techniques.

RETAIL MANAGER

NATIONWIDE NAILS SUPPLY STORE
PEORIA
06.2017 - 06.2021
  • Collected payments and verified and adjusted billing accounts.
  • Assessed risks about vendors, manufacturers, and suppliers to assist upper-level management.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Improved and assessed process functionality to eliminate downtime and boost productivity customer satisfaction.
  • Educated customers and communicated complex insurance details.

Education

Associate - Hotel and Restaurant Management

SCOTTSDALE COMMUNITY COLLEGE
SCOTTDALE, AZ
12.2021

Associate - Applied Science

GLENADLE COMMUNITY COLLEGE
GLENDALE, AZ
05.2020

Skills

  • Reservation management
  • Problem solving
  • Flexibility
  • FOSSE
  • Windows Software
  • Organization
  • Team building
  • Leadership
  • Reservation management
  • Sales and upselling

Activities

  • HSMAI AZ Chapter, Phoenix, Arizona, 09/17/21, The Chinese Auction of the HSMAI AZ Chapter 38th
  • MPI AZ Black & Gold Award Gala, 06/10/22
  • HSMAI AZ Chapter, Phoenix, Arizona, 07/22/22, The Chinese Auction of the HSMAI AZ Chapter 39th

Accomplishments

    EMPLOYEE OF THE QUARTER

    AT TRIPLEX MARRIOTT DOWNTOWN HOUSTON ON NOVEMBER 2023

Timeline

FRONT DESK SUPERVISOR

MARRIOTT TRIPLEX
04.2024 - Current

FRONT DESK AGENT, NIGHT AUDITOR

MARRIOTT TRIPLEX
11.2022 - 04.2024

CUSTOMER SERVICE MANAGER

NATIONWIDE NAILS SUPPLY STORE
05.2022 - 09.2022

CUSTOMER SERVICE REPRESENTATIVE

KB CANYON STATES INSURANCE
07.2021 - 04.2022

RETAIL MANAGER

NATIONWIDE NAILS SUPPLY STORE
06.2017 - 06.2021

Associate - Hotel and Restaurant Management

SCOTTSDALE COMMUNITY COLLEGE

Associate - Applied Science

GLENADLE COMMUNITY COLLEGE

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