Phong Lý Minh Quang
Customer Technical Support
386/6 Gia Phu Street , Ward 3 , District 6 , TP.HCM
Summary
Technical support professional with robust background in resolving technical issues and enhancing user satisfaction. Known for effective troubleshooting and problem-solving skills, consistently ensuring smooth system functionality. Highly collaborative team member focused on achieving results and adapting to evolving needs, with strong communication and technical skills.
Overview
7
7
years of professional experience
Work History
Technical Support Engineer
Microsoft, Itechwx
10.2024 - Current
- Led troubleshooting efforts for complex software issues, enhancing user satisfaction through effective solutions.
- Developed and maintained technical documentation, streamlining support processes for increased efficiency.
- Collaborated with cross-functional teams to identify and resolve systemic issues, fostering operational improvements.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Enhanced user experience by resolving complex software issues swiftly.
Software Developer
Axon Active
04.2022 - 09.2023
- Improved software efficiency by troubleshooting and resolving coding issues.
- Saved time and resources by identifying and fixing bugs before product deployment.
- Contributed to a positive team environment through effective communication, problem-solving, and collaboration skills.
- Collaborated with cross-functional teams to deliver high-quality products
- Increased code efficiency by implementing rigorous code review practices, which improved overall software performance.
- Coordinated deployments of new features, feature updates and fixes.
- Tested and deployed scalable and highly available software products.
Food Service Host
Octo Tapas
06.2019 - 09.2021
- Actively participated in regular team meetings designed to maintain open communication, address challenges and celebrate successes among foodservice team members.
- Contributed to cost reduction initiatives by identifying opportunities for improved processes or vendor relationships related to foodservice operations.
- Promoted daily specials effectively, driving sales of featured items and increasing overall revenue.
- Coordinated large parties or special event bookings seamlessly from initial reservation through successful execution.
Tutoring Assistant
Enative
04.2019 - 06.2019
- Managed administrative tasks such as maintaining accurate records of student attendance, progress reports, and lesson materials.
- Participated in professional development workshops to stay updated on best practices for tutoring assistance techniques.
- Implemented creative teaching methods for better understanding of complex concepts, resulting in higher test scores.
Education
No Degree - Department of Chinese Trade And Commerce
Tôn Đức Thắng University
19 Đ. Nguyễn Hữu Thọ, Tân Hưng, Quận 7, HCMSkills
Customer Service
Basic communication skills in English
Timeline
Technical Support Engineer
Microsoft, Itechwx
10.2024 - Current
Software Developer
Axon Active
04.2022 - 09.2023
Food Service Host
Octo Tapas
06.2019 - 09.2021
Tutoring Assistant
Enative
04.2019 - 06.2019
No Degree - Department of Chinese Trade And Commerce
Tôn Đức Thắng University