Phong Gia Ho
London
Summary
Dynamic Travel Consultant with a proven track record at BCD Travel, excelling in relationship management and advanced itinerary planning. Recognized for enhancing client satisfaction through exceptional customer service and meticulous travel arrangements. Successfully streamlined processes, driving efficiency and revenue growth while ensuring seamless experiences for diverse travelers.
Overview
4
4
years of professional experience
Work History
Travel Consultant
BCD TRAVEL
London
06.2022 - 07.2024
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
IT Support Engineer
VDIT SOLUTIONS LTD
London
07.2021 - 07.2022
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
Reservations Supervisor
Accor Group London
London
06.2020 - 07.2021
- Assisted in the development of promotional packages, driving revenue growth within the department.
- Collaborated with other departments to ensure seamless guest experiences from reservation through checkout.
- Streamlined reservation processes for increased accuracy and reduced booking errors.
- Increased efficiency by implementing standardized procedures for handling common reservation scenarios encountered by staff members daily routine.
- Resolved escalated customer issues, ensuring a positive outcome for both the guest and the organization.
Education
Bachelor Of Business Administration And Management - Accounting And Finance
Angila Ruskin University
Cambridge07.2023
Bachelor Of Business Management Vs Computer Scienc - Computer Science
Queen Mary University of London
London07.2021
Skills
- Strong communication skills
- Hotel accommodations
- Travel research
- Travel industry expertise
- Exceptional customer service
- Travel arrangements
- Advanced itinerary planning
- Administrative tasks
- Documentation preparation
- High volume environments
- Social media
- Marketing
- Company branding
- Client amenities
- Relationship management
- Credit card payments
- Sales negotiations
- Business development
- Commission tracking
- Team member collaboration
- Event networking
Timeline
Travel Consultant
BCD TRAVEL
06.2022 - 07.2024
IT Support Engineer
VDIT SOLUTIONS LTD
07.2021 - 07.2022
Reservations Supervisor
Accor Group London
06.2020 - 07.2021
Bachelor Of Business Administration And Management - Accounting And Finance
Angila Ruskin University
Bachelor Of Business Management Vs Computer Scienc - Computer Science
Queen Mary University of London