Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Timeline
Generic

Phong Gia Ho

London

Summary

Travel professional with extensive experience planning first-class personal and commercial experiences and understanding of evolving travel trends. Focused on meeting client requirements with well-prepared arrangements and itineraries meticulously matching varying budgets. Corporate Travel Consultant with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers. Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Retail Advertising Sale Executive

VDIT SOLUTION
05.2023 - 05.2024
  • Developed comprehensive advertising campaigns for retailers, resulting in increased brand awareness and customer acquisition.
  • Conducted in-depth market research to identify trends and tailor advertising solutions for optimal client results.
  • Leveraged digital marketing tools such as social media platforms, email campaigns, and targeted online ads to reach larger audiences for retail clients.
  • Expanded client base through targeted prospecting and effective networking strategies.
  • Adapted quickly to changes within the retail industry and adjusted sales approach accordingly, maintaining a competitive edge amidst shifting market conditions.
  • Improved sales Number% by creating consumer needs for additional products and accessories.
  • Established and managed new customer relationships through regular conference calls, face-to-face meetings and electronic correspondence.

Travel Consultant

Galaxy Thien Ha
12.2021 - 05.2023
  • Conducted thorough market research to maintain advanced knowledge on top destinations and travel trends
  • Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments
  • Processed payments and established payment plans on behalf of customers, offering multiple methods to maximise sales
  • Used promotional techniques to sell tour packages, meeting and exceeding monthly sales targets
  • Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions
  • Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals
  • Experienced in Sabre 360 for ticketing/reverse ticket to customer, familiar with MS Office and Excel with Large amount of customer
  • KPI target usually around 3000-7000 pounds per month
  • Collected all information on customer's destination to check immigration status vs Visa condition required for customers.

Student Assistant

Anglia Ruskin University
05.2022 - 01.2023
  • Screened and verified visitor IDs, maintaining security of personnel and office environment
  • Strengthened traceability and developed organisation systems for records, reports and agendas
  • Mentored students to identify skills and assets to maximise potential
  • Prepared class materials and graded assignments
  • Gathered data to create Excel spreadsheets for budget and inventory management
  • Participated in events and activities to provide moral support to students.

Education

Bachelor of Business Administration - Business management

Anglia Ruskin University
Cambridge, CAM
05.2023

Bachelor of Business Administration - Computer Science vs Business Management

Queen Mary University of London
London, ENG
05.2022

A Lebel -

Oncampus London
London
05.2020

Skills

  • Tourism trend analysis
  • C
  • VISA application assistance
  • CRM software management
  • Destination research
  • Logistical planning
  • Python
  • Adobe Creative Cloud
  • CSSs
  • Audio/visual editing
  • Multimedia marketing
  • Advertising Scheduling
  • Business Development
  • Sales Analysis

Certification

IELTS, 7.0

Languages

English
Fluent

Personal Information

Nationality: Vietnamese

Timeline

Retail Advertising Sale Executive

VDIT SOLUTION
05.2023 - 05.2024

Student Assistant

Anglia Ruskin University
05.2022 - 01.2023

Travel Consultant

Galaxy Thien Ha
12.2021 - 05.2023

Bachelor of Business Administration - Business management

Anglia Ruskin University

Bachelor of Business Administration - Computer Science vs Business Management

Queen Mary University of London

A Lebel -

Oncampus London
Phong Gia Ho