Mai Phuong Nguyen
Hanoi
Overview
12
12
years of professional experience
Work History
Business Owner
2NDDATE VIETNAM COMPANY LIMITED
08.2017 - Current
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Worked with photographers and stylists to showcase products for optimal visibility.
- Developed and maintained relationships with suppliers, vendors and other industry professionals to stay informed about new developments and resources available.
- Created detailed measurement and construction specifications for design to be executed appropriately by production teams.
- Collaborated with textile designers, patternmakers and sample makers to bring designs to life and meet target market needs.
- Participated in trade shows to showcase garments and attract buyers.
- Collaborated with stylists and photographers to create creative fashion campaigns.
Business Owner/Operator
The Edge Accessories Store
08.2014 - 01.2016
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Purchased new products and oversaw inventory stocking and availability.
- Sourced vendors, built relationships, and negotiated prices.
- Drove strategy for online platform, order management and fulfillment process.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Managed digital marketing initiatives in accordance with consumer targets and needs.
Freelance Fashion Stylist
Freelance
02.2014 - 08.2015
- Worked with photographers to showcase products for optimal visibility.
- Casting and Finding models for Photoshooting Concept
- Create Mood Board, Concept Board in alignment with the concept of the Clients for the best optimal visibility
- Followed market trends and research to establish innovative videos/ Photos to meet clients' requirement.
- Provided emotional support and companionship to clients.
- Performed costume/accessories shopping functions on behalf of clients.
- Stayed on top of current fashion trends and revamped stock according to updates.
- Met with clients to determine style requirements and budget.
- Proposed accessories to complete outfits and complement clothing choices for the Final Photoshooting day.
Senior Sales Executive
Vietnamhousing, ISN Corporation
02.2013 - 02.2015
- Sold Property Leasing Services to new and established customers, Japanese Companies in Vietnam.
- Developed relationships with high-profile clients by successfully employing Japanese sales techniques.
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Demonstrated products and features to customers, answered questions and overcame objections.
- Earned Top Sales Executive award for maintaining customer satisfaction ratings and securing high-profit accounts.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed after-sales services by assisting clients during their contracts
- Presented professional image consistent with company's brand values.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Negotiated prices, terms of sales and service agreements.
Personal Assistant to the Chief Executive Officer
Ocean Retail, Ocean Group
02.2012 - 02.2013
- Coordinated events, prepared agendas and managed schedule for CEO.
- Booked travel by coordinating and reserving transportation and lodging.
- Answered incoming phone calls and emails, and presented urgent requests for timely response.
- Transcribed dictated information to provide clearly written communication.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Facilitated training and onboarding for incoming office staff.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Worked with senior management to initiate new projects and assist in various processes.
- Took notes and dictation at meetings.
Translator and Interpreter
Tonichi Corporation
05.2011 - 02.2012
- Translated documents from Japanese to Vietnamese and English.
- Applied cultural understanding to discern specific meanings beyond literal written words.
- Repeated and restructured complex translations to optimize understanding.
- Collaborated with team to translate series of documents from Japanese to Vietnamese and English.
- Developed and maintained glossary of technical terms.
- Communicated with Japanese Specialists, French Specialist and Vietnamese Specialist to understand interpreting needs and provide best service possible.
- Provided oral interpretations during meetings
- Interpreted conversations simultaneously to help both parties conduct business or manage personal concerns.
- Completed precise translations of official documents with correct words and phrasing to meet legal standards.
Education
Bachelor of Management Studies - Business Administration
Ritsumeikan Asia Pacific University
Beppu, Japan 09.2011
Skills
- Cost Analysis and Savings
- Negotiation and Persuasion
- Staff Management
- Coaching and Mentoring
- Strategic Decision-Making
- Driven and Determined
- Mission and Vision
- Systems Thinker
- Business Marketing
- Innovative and Visionary
- Employee Motivation and Performance
Timeline
Business Owner
2NDDATE VIETNAM COMPANY LIMITED
08.2017 - Current
Business Owner/Operator
The Edge Accessories Store
08.2014 - 01.2016
Freelance Fashion Stylist
Freelance
02.2014 - 08.2015
Senior Sales Executive
Vietnamhousing, ISN Corporation
02.2013 - 02.2015
Personal Assistant to the Chief Executive Officer
Ocean Retail, Ocean Group
02.2012 - 02.2013
Translator and Interpreter
Tonichi Corporation
05.2011 - 02.2012
Bachelor of Management Studies - Business Administration
Ritsumeikan Asia Pacific University
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