Movies, Video Games, World Finace, World Politics, Military, Sports
Phạm Thái Tường Lân
Senior Customer Service
Ho Chi Minh City
Summary
Dynamic Customer Service Executive with a proven track record at Trans Dragon, adept at swiftly resolving customer inquiries and enhancing satisfaction. Skilled in online communication and decision-making, I effectively manage calls while promoting products, ensuring efficiency and engagement. Recognized for my ability to streamline processes and deliver exceptional service.
Overview
3
3
years of professional experience
6
6
Languages
Work History
Customer Service Executive
Trans Dragon
06.2022 - 02.2025
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Education
BBA - Internal Relationship
Hong Bang International University
Ho Chi Minh City, Vietnam 04.2001 -
Skills
Experienced in local English dialects - British English
Accomplishments
Been there from one of the first days of the firm and followed it till today when the firm is considered fully growth.
Joined in almost every project of the firm and it's connections, brought tons of deals and connections for the firm and working as a connection connecting the firm and clients.
Additional Information
A fast thinker with fast solution solve ( Can be extreme detailed )
An optimistic person with no toxic thoughts or loud voice
Agile at English both in American and British ( Street style )
Can also work as a consultant for anyone in any major
A good listener to help solving anything problem both work-related or not
Interests
Timeline
Customer Service Executive
Trans Dragon
06.2022 - 02.2025
BBA - Internal Relationship
Hong Bang International University
04.2001 -
Similar Profiles
Conni DifuntorumConni Difuntorum
Brand Ambassador at Dragon Spirit Marketing Aka Hire a DragonBrand Ambassador at Dragon Spirit Marketing Aka Hire a Dragon
Brandon RodgersBrandon Rodgers
Truck Driver at Blair Log, P&S Trans, Taylor Trans, TMC TransTruck Driver at Blair Log, P&S Trans, Taylor Trans, TMC Trans
Pedro OrtegaPedro Ortega
Truck Driver at SWIFT TRANS/ SUPERIOR TRANS/ WP TRANS/Truck Driver at SWIFT TRANS/ SUPERIOR TRANS/ WP TRANS/
Dat NguyenDat Nguyen
Product Consulting at GEEK UpProduct Consulting at GEEK Up
Mark TurnbullMark Turnbull
Major Education, English Centre – Ho Chi Minh City, Vietnam at Major English CentreMajor Education, English Centre – Ho Chi Minh City, Vietnam at Major English Centre