Phan Minh Thoai
Ho Chi Minh City,Vietnam
Summary
Detail-oriented Air Operation Specialist adept at delivering time-critical results through strategic decision-making, strict deadline management, and cross-functional team coordination. Applies quantitative analysis to optimise logistics processes and drive measurable organisational performance.
Overview
9
9
years of professional experience
Work History
Air Operation Leader
AnhAnhCargo Company Limited
2020.09 - 2026.05
- Flight Bookings & Partner Coordination:
Direct and maintain daily coordination with major airlines (including Vietnam Airlines - VN, All Nippon Airways - NH, VietJet Air - VJ, AirAsia - AK, Cebu Pacific - 5J,...) and forwarding partners to check freight rates, secure space allocations, and obtain flight bookings according to customer schedules.
Negotiate optimal rates and fight for space allocations during peak seasons. - Export Documentation & Airline Systems:
Prepare, verify, and issue comprehensive export documentation sets including MAWB, HAWB, Cargo Manifests, and Shipping Instructions.
Transmit accurate electronic FWB/FHL data through airline portals and cargo platforms (e.g., EzyCargo) prior to strict cut-off deadlines. - Terminal Air-Freight Operations (TCS & SCSC):
Supervise and coordinate terminal air-freight handling procedures at TCS and SCSC warehouses, including cargo drop-off, dimension/weight verification, labeling, screening (X-ray), and customs clearance.
Resolve on-site operational discrepancies directly with warehouse officers and customs officials to ensure seamless and timely flight departure. - Customer Service & Query Resolution:
Act as the primary point of contact for key client accounts, offering real-time cargo status tracking and milestone updates.
Efficiently resolve customer inquiries and operational issues using clear communication and step-by-step instructions to ensure high customer satisfaction.
Air Operation and Sales Executive
Seoul International Transportation Vietnam Company Limited
2018.11 - 2020.07
- Prepared and submitted competitive domestic air freight quotations to clients, enhancing service offerings.
- Achieved company targets by implementing successful sales strategies.
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Coordinated with TCS/SCSC warehouse staff and customs officers to streamline cargo acceptance, screening, breakdown, and clearance processes.
Consultant Executive
VILAS – Vietnam Logistics and Aviation School
2017.09 - 2018.10
- Introduced and analysed logistics, supply chain, and aviation training programmes to identify client needs and enhance service offerings.
- Assisted customers with inquiries, providing solutions to improve client satisfaction and retention.
Education
Logistics Executive, Import-Export Executive, Dangerous Goods Cat 4, 5, 7, 8, Cargo Safety and Security by Air
Vietnam Logistics and Aviation School
2018-01
International Economics
UNIVERSITY OF ECONOMICS AND LAW (VIETNAM NATIONAL UNIVERSITY - HCMC)
2018-01
Skills
1 Core Operational Competencies
- Meticulous Attention to Detail & High Accuracy
- Analytical Problem-Solving
- Calm Under Pressure
- Team Leadership & Motivation
- Communication Skills
Timeline
Air Operation Leader
AnhAnhCargo Company Limited
2020.09 - 2026.05
Air Operation and Sales Executive
Seoul International Transportation Vietnam Company Limited
2018.11 - 2020.07
Consultant Executive
VILAS – Vietnam Logistics and Aviation School
2017.09 - 2018.10
Logistics Executive, Import-Export Executive, Dangerous Goods Cat 4, 5, 7, 8, Cargo Safety and Security by Air
Vietnam Logistics and Aviation School
International Economics
UNIVERSITY OF ECONOMICS AND LAW (VIETNAM NATIONAL UNIVERSITY - HCMC)