Phan Ha Thu

- Analyzing the needs of market and readjust the message to resonated with targeted clients

- Closing clients on sales call by diving deep to find out the underlying pain points of each person

- Generating leads through organic method: giving value to clients though social platform, creating curiosity by addressing clients' problems

- Working on coaching program package by creating recorded training program, supplying detailed solutions for every single smallest issue of clients

- Making coaching package improvement by better understanding needs of clients and getting testimonials from existing customers

• Delivering world's leading luxury beauty products such as cosmetics, handbags, clothing to our domestic customers through direct marketing chanel: physical and online store
• Being responsible at writing the product marketing content, dive deep the needs of market, then provide the solution for retail consumers on beauty products
• Creating marketing campaign, follow and filter the winning ads to repeated run afterwards, deliver the right message to the right clients with the right clicks
• Keeping track of business by measuring KPI and ROI
• Monitoring sales forecast and financial planning to achieve revenue goals
• Evaluating suppliers to maintain cost control and improve operations
• Documenting process and drafting SOPs

• Onsite manager for telesales program
• Acting as a communication bridge between the hotel, the company and clients
• Hiring and training telesales team, ensuring that the team can deliver the right message to the right consumers in order to meet monthly sales targets.
• Ensure efficiency and profitability of the program, responsible for the program’s financial balance.
• Increasing customer’s satisfaction by listening and solving their problems, working closely with other service departments: F&B manager, restaurant, chef, receptionist to deliver the best services to clients
• Producing loyalty package bonuses to add value to the main loyalty membership (which are more compelling to clients than the membership itself) by listening to the needs of clients then adjusting inside particles to attract new clients every year
• Assisting telesales to close sales by revising every recorded sales call with the team
• Making programme vision agreement which are signed between team members to develop staff’s self discipline and eagerness

• Being focused on acquiring personal sales target and instructing membership consultants team to reach their targeted revenue
• Providing fitness solutions for clients to meet their body and health goals such as: dietary and designed training program
• Leading sales team through training process, delivering resonated message to match clients' needs
• Increase membership renewal rate by providing after-sales services and added value to clients such as: giving rewarded month for referral program, sending emails referring promotion program and group exercise weekly
• Engaging with customers, listening to find their problem, solving them to build rapport and loyalty
• Recommending personal training and complementary purchases to boost revenue