PHAM TUAN MINH
Ha Noi
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Café Worker
AHA COFFEE
05.2018 - 08.2018
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
Restaurant Waiter
SEAFOOD RESTAURANT
02.2020 - 10.2020
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
Education
Bachelor Degree - Auditing and Accounting
Academy of Finance
Skills
- Order Taking
- Food safety awareness
- Cleanliness
- Table Setting
- Sales Techniques
- Menu Memorization
- Service Quality
Certification
- IELTS 6.0 (2020)
- IETLS 6.5 (2024)
- DELF B1 (2020)
Languages
Vietnamese
First Language
English
Upper Intermediate
B2
French
Intermediate
B1
Timeline
Restaurant Waiter
SEAFOOD RESTAURANT
02.2020 - 10.2020
Café Worker
AHA COFFEE
05.2018 - 08.2018
Bachelor Degree - Auditing and Accounting
Academy of Finance
- IELTS 6.0 (2020)
- IETLS 6.5 (2024)
- DELF B1 (2020)
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