PHAM QUOC ANH
Hanoi
Summary
A hard-working, dynamic and motivated person with a strong desire for knowledge and challenges. Learning is something I constantly do as I believe there's always something learn or improve on. I enjoy collaborating with people and sharing knowledge with one another. Seeking for more opportunity to work in a new environment and working with new people.
Overview
5
5
years of professional experience
Work History
Assistant Manager
COBA Restaurant
Seattle
09.2019 - 06.2021
- Ensured all marketing plans are executed
- Insured that correct inventory levels and all equipment is maintained in excellent condition
- Assessed and improved profitability
- Coordinated daily restaurant management operations
- Administered restaurant social media site to respond to customer feedback and suggestions.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Sports Editor
VTVCab
Hanoi
01.2022 - 03.2023
- Maintaining contacts with professional writers and media professionals in the sports industry and assigning stories to reporters
- Captured visual content and edited general assignment stories for multiple platforms
- Wrote headlines and coordinated graphics for sports stories daily
- Published news, previews, reviews and videos across wide-variety of topics.
Receptionist
VIRGO Hotel
Nha Trang
04.2023 - 03.2024
- Supervise front desk staff and ensure that they provide excellent customer service
- Respond to guests' inquiries and requests in a timely and professional manner
- Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests
- Manage reservations and room availability
- Ensure accuracy of billing and payment processes
- Monitor staff performance and provide feedback
Education
Bachelor of Science - Business Administration And Management
Central Washington University
Ellensburg, WA06.2019
Associate of Arts and Sciences - Business Administration And Management
Everett Community College
03.2017
Skills
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Word
- Teamwork
- Excellent Customer Service Skills
- Critical thinking and problem solving
- Highly responsible and reliable
- Ability to work under pressure
Hobbies and Interests
- Football
- Travel
- Outdoor Activities
Languages
Vietnamese
First Language
English
Proficient (C2)
C2
Timeline
Receptionist
VIRGO Hotel
04.2023 - 03.2024
Sports Editor
VTVCab
01.2022 - 03.2023
Assistant Manager
COBA Restaurant
09.2019 - 06.2021
Bachelor of Science - Business Administration And Management
Central Washington University
Associate of Arts and Sciences - Business Administration And Management
Everett Community College
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