PHAM NHAT DEN
Da Nang,Vietnam
Summary
Combines a final-year Business Administration degree with a Human Resource Management focus and front-line experience in reception, cashiering, customer service and hospitality. Supports customers with clear communication, calm service and accurate handling of daily tasks. Contributes to team settings through volunteering, event organisation and a professional, adaptable approach.
Overview
2
2
Languages
1
1
Certification
2
2
years of professional experience
Work History
Receptionist & Cashier (Part-time)
Another World VR Entertainment
Da Nang
06.2026 - Current
- Managed front-desk operations and processed transactions efficiently.
- Welcomed guests and clients in friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
Service Staff (Part-time)
GoGi House
04.2024 - 06.2024
- Supported restaurant service and assisted customers.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Education
Business Administration
Duy Tan University
Danang 2023 - 2027
Skills
- Professional skills
- Communication
- Customer Service
- Teamwork
- Problem Solving
- Technical skills
- Cash handling
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Google Workspace
- Canva
LANGUAGES
Vietnamese — Native
Advanced
C1
English
Intermediate
B1
Certification
Certification, Basic Computer Skills Certificate
ACADEMIC ACHIEVEMENT & INDUSTRY VISITS
- Excellent Student for 12 consecutive school years.
- Won Second Prize Group Presentation Award at university.
- Won Third Prize in the University MC Competition.
- Participated in an educational visit to the brewery Heineken.
- Participated in a hospitality site visit Hoiana New World and Vinpearl Nam Hoi An.
VOLUNTEERING & COMMUNITY ACTIVITIES
- Dream Green Preschool (Uoc Mo Xanh), Mid-Autumn Gift-Giving Organizer, 2026-09-24, Independently organized gifts for children facing special circumstances.
- Da Nang Oncology Hospital, Volunteer — Pediatric Support, 2023-07, Participated in volunteer activities supporting children receiving treatment.
- Hoa Binh Village, Volunteer — Children's Charity Activities, 2022-11, Participated in charitable activities for children.
- Participated in the university's Golden Bell Challenge and student exchange debate activities.
Timeline
Receptionist & Cashier (Part-time)
Another World VR Entertainment
06.2026 - Current
Service Staff (Part-time)
GoGi House
04.2024 - 06.2024
Business Administration
Duy Tan University
2023 - 2027