PHAM NGUYEN PHUONG

Managed remittance processes

• To check and approve local payments in Citad/Vietcombank/BIDV system.
• To check and advise supporting documents for overseas payments follow SBV regulations and approve the transaction in SAA system.
• Monitor Nostro balancing at day end.
• Monitor/Follow up with pending documents collection

Handled cash, deposits, and FX transactions

• In charge on Strong Room opening and cash balancing at day end
• To monitor cash transactions at counter and supervise Chief Cashier on cash handling procedure
• To monitor and approve for FD placement/FD withdrawal
• To approve FX transactions complying with SBV regulations

Managed account opening and AML/KYC processes for onboarding corporate clients, ensuring compliance with regulations and facilitating smooth transitions.

• To advise clients related account opening forms included advise on funding flow of DICA/ Indirect capital account/Offshore loan account follow SBV regulations
• To advise a full set of required legal documents for AML/KYC of corporate client
• Check result of AML/KYC screening on system
• Approve for KYC of onboarding new client

Project testing and delivery:

• Prepare BRD for project request of enhancement and propose/write memo for seeking budget approval
• Review and comment for FSD for project implementation process
• Investigate on system bug and coordinate with IT Head Office to identify root cause and solution of fixing
• Testing UAT for project enhancement/fixing bug until successfully to apply in Production
• Directly discussion with in-house developer IT in Head Office for technical discussion and fixing for carry out a project launch successfully

Generated and reviewed reports

• Verify and monitor reports submission to authority department and Head Office

Maintained an in-depth understanding of company products and services, providing accurate information to customers and team members.

Collaborated with cross-functional teams to streamline service processes, improving customer experience and operational efficiency.

Liaised with IT department to troubleshoot and resolve system issues, ensuring seamless customer service operations.

• Advised clients on account opening procedures to ensure compliance and efficiency.
• Proceed local and overseas remittances.
• To provide appropriate advisory/training to operations staff.
• Responsibilities:
• In charge of system enhancement project:

- Coordinated communication between HO/IT/Vendor/Users to clarify project-related matters.

- Conducted project testing.

- Verified accuracy of project testing outcomes to support successful implementation.

• To ensure that the testing on the core banking system is successfully carried out.
• To follow up with Users' request form for any changes in the banking system. To ensure that all problem logs are promptly submitted to MBS/MOBs/ Silverlake and followed up on the matter until it is resolved.
• To provide appropriate advisory/training services on soft skill IT to internal staff.
• Prepared reports for the respective units specified in SBV reports.
• To compile all reports daily, weekly, biweekly, monthly, quarterly, half yearly and annually to SBV, Head Office and Tax Office and ensure that these reports are submitted timely.
• To coordinate with supplier relating to software project.
• Internet & all usage of IT equipment such as Branch Delivery System, Trade Finance system, VCB Money System, CITAD, BIDV etc.
• Provided backup support for IT, TF, and CS teams during critical periods.

• To process and monitor all Trade Finance transactions.
• Advised existing and potential customers on Trade Finance solutions, enhancing their understanding and utilisation of services.
• To ensure that all internal policies and procedures, UCP600 and other related Uniform Rules on handling trade transactions are complied with.
• To ensure that all applicable laws and regulations in Vietnam on the funds transfer to overseas are complied with.
• Provided efficient service and accurate handling of all bills business, ensuring compliance and customer satisfaction.
• Assisted Head, Operations & Services in maximising revenue and profitability by delivering banking services and operational support to all customers.
• Prepared Trade Finance reports for respective units.
• To verify Swift messages.
• To coordinate with credit officers to control customer's limit.
• Delivered exceptional service
• To support front line during peak times
• To back up for Customer Services - Chief Cashier when she's on leave.
• Outlined key duties

• Oversaw daily operations to ensure smooth workflow and task completion.
• Daily and monthly SBV report.
• Prepare payment voucher.
• Entered vouchers into the system accurately and efficiently.
• Processed local remittances by verifying documents, confirming transactions with authorized signatures, debiting customer accounts, and collecting bank charges.
• To ensure that the remittances are promptly keyed-in via Vietcombank Money system & Citad before cut off time.
• In charge of FD placement and FD withdrawal.
• Performed additional tasks as designated.

• Responsibilities of Trade Finance:
• Consulting customers Trade Finance services.
• Checking and handling Trade Finance transactions such as Trust Receipt, Letter of Credit (Import and Export), Collections (Export and Import), UPAS.
• Being the contact point between customers and Head Office for all issues.
• Performed additional tasks to support overall team goals.
• Responsibilities of Credit Admin
• Checking documents for local payments (VCB and CITAD) and overseas payments.
• Prepare credit related documents and maturity control.
• Prepare daily, weekly, monthly and quarterly State Bank (SBV) reports and CIC reports.
• Managing relationship with customers and matching customer's expectation with the best services.
• Executed related duties based on team needs.