PHAM LE PHUONG LINH
Ho Chi Minh
Summary
Client-focused professional with a foundation in banking operations, compliance, and consulting, complemented by hands-on experience in B2B client relations and risk management, particularly within FDI enterprises.
Adept at managing complex customer portfolios and navigating regulatory frameworks to deliver tailored financial solutions. Actively pursuing opportunities in international client relationship roles, where operational expertise and a service-driven mindset can foster long-term business growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Account Manager
MAP Consulting Company Limited
04.2024 - 04.2025
- Managed operational processes and compliance related to immigration programs (EB-3, EB-2 NIW, EB-5, Europe residency programs).
- Oversaw internal workflows, documentation, and case processing, ensuring adherence to regulatory requirements and risk management standards.
- Conducted internal training for staff and business partners on policy updates, compliance protocols, and operational best practices.
- Collaborated with cross-functional teams to streamline application processes and improve client service quality.
- Key Achievements: Spearheaded initiatives that improved client engagement and increased sales productivity.
- Developed tailored solutions to assist clients in navigating regulatory frameworks and investment processes.
Assistant to Relationship Manager
HSBC Bank (Vietnam) Ltd
Ho Chi Minh City
02.2022 - 06.2023
- Supported FDI Business clients by providing analytical insights and administrative banking support.
- Assisted Relationship Managers in spreading financial reports and ensuring regulatory compliance in banking transactions.
- Managed due diligence and risk assessment for periodic risk statement reports, ensuring compliance with local and international regulations.
- Worked closely with operations and compliance teams to resolve discrepancies and improve transaction efficiency.
- Key Achievements: Managed a portfolio of 500+ FDI clients, improving customer satisfaction and retention.
- Enhanced reporting accuracy and decision-making through the preparation of 20+ monthly Risk Statement Reports.
- Strengthened client relationships by providing tailored financial solutions and proactive banking support.
Office Assistant
Emivest Feedmill Vietnam Company Limited
08.2020 - 09.2021
- Assisted with operations including bank transfers, loan applications, and production monitoring.
- Assisted in financial planning, cash flow management, and Capex monitoring.
- Coordinated with banking institutions to facilitate transactions and optimize liquidity.
- Monitored adherence to corporate policies and external regulations.
- Analyzed bank loan structures and managed financial reporting to enhance operational efficiency.
- Key Achievements: Streamlined financial planning processes, increasing forecasting accuracy and operational efficiency.
Bachelor Of Laws
Van Diem Company Limited
11.2019 - 08.2020
- Researched, updated, and systematized legal documents related to company operations.
- Provided legal advice to the Board of Directors on economic, civil, and labor matters.
- Drafted and edited proposals, contracts, and relevant legal documents.
- Represented the company in communications with partners and suppliers of construction materials.
Education
Bachelor - Economics Law
Ho Chi Minh City University of Technology
Ho Chi Minh, Vietnam12.2019
Skills
- Self-Learning & Adaptability
- Regulatory compliance
- Analytical & Reporting Skills
- Strategic Thinking & Problem Solving
- Stakeholder & Cross-Functional Collaboration
- Process Optimization
- Risk Management
Certification
- Financial Management by Duke University, U.S., on Coursera
- Regulatory compliance by the University of Pennsylvania, U.S., on Coursera
Languages
- English TOEIC 785/990
- Chinese BOYA 2 (HSK4)
Personal Information
- Date of Birth: 10/23/96
- Gender: Female
- Nationality: Vietnamese
- Marital Status: Single
Timeline
Account Manager
MAP Consulting Company Limited
04.2024 - 04.2025
Assistant to Relationship Manager
HSBC Bank (Vietnam) Ltd
02.2022 - 06.2023
Office Assistant
Emivest Feedmill Vietnam Company Limited
08.2020 - 09.2021
Bachelor Of Laws
Van Diem Company Limited
11.2019 - 08.2020
Bachelor - Economics Law
Ho Chi Minh City University of Technology
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