PHAM GIA LAP

Outlined primary duties related to purchasing and supplier management.

• Process purchase orders and repeat orders through ERP (GSS), ensuring accurate purchasing information and timely order processing.
• Follow up and expedite purchase orders with suppliers to ensure materials and parts are delivered according to production requirements.
• Monitored overdue and urgent orders, coordinating with suppliers and internal departments to minimise delivery delays and mitigate production risks.
• Check purchasing and shipping documents, including Invoice, Packing List, BL/AWB, and coordinate with Logistics for goods collection under Ex-Works terms.
• Coordinate payment and advance payment requests for suppliers and shipments.
• Maintain purchasing master data in ERP, including unit price, MOQ, UoM, lead time and payment terms.
  Source alternative parts and suppliers when required to support production continuity.
• Communicated and negotiated with suppliers on delivery schedules, pricing, and payment issues to maintain strong supplier relationships.
• Monitor and evaluate supplier performance based on delivery and purchasing requirements.
• Coordinate with Production, Warehouse, Logistics, Finance and other relevant departments to resolve purchasing and material-related issues.
  

Highlighted significant accomplishments in procurement.

• Successfully persuaded a major supplier to resume cooperation with the company after the supplier had announced its decision to terminate business cooperation, helping maintain the supply of required materials.
• Identified and urgently resolved overdue outstanding payments and unfinished payment issues inherited from the previous purchaser, coordinating with relevant departments and the supplier to clear the issue and secure urgent material delivery.
• Successfully investigated and resolved discrepancies related to defective and cancelled/returned orders, providing clear supporting evidence and negotiating with suppliers to obtain Credit Notes, contributing to cost recovery and accurate account reconciliation.

Key Responsibilities

• Process replenishment orders from the Logistics team and arrange shipping schedules for all store locations within the assigned region.
• Receive customer orders from the Sales team, arrange delivery schedules, develop delivery routes and communicate delivery plans to customers.
• Coordinated and resolved delivery issues, including delays, cancellations, and returns, ensuring timely customer satisfaction.
• Inspected physical condition of B-Grade and returned products, determining handling methods for stock return, discount sales, or disposal. Monitor incoming containers and prepare and print product labels for goods scheduled to arrive at the warehouse.
• Coordinate with Sales, Logistics, Warehouse and customers to ensure smooth and timely delivery operations. Maintained and consolidated delivery and returned goods information for operational follow-up and management review, enhancing decision-making.

Documented significant achievements in delivery operations

• Successfully negotiated and reorganized the entire delivery schedule and routes after customers requested changes to their original delivery time, ensuring smooth deliveries while minimizing disruption to the overall delivery plan.
• Prepared photographic and video evidence of defects on returned products.

Key Responsibilities

• Receive and process orders from Vinamilk, ensuring order information is accurately recorded and handled according to customer requirements.
• Arrange and coordinate delivery schedules to retail chains, including Vincom, Bách Hóa Xanh and FamilyMart.
  Ensure delivery conditions and schedules comply with Vinamilk's requirements and service standards.
  Monitor delivery progress and prepare regular delivery status reports for Vinamilk.
• Investigated and clarified reasons for delayed, short or incomplete deliveries, ensuring transparent communication with customers.
• Collected, verified and consolidated signed delivery documents (POD) from retail stores for submission to Vinamilk, facilitating accurate confirmation and reconciliation.
• Coordinated with drivers, warehouses, retail stores and internal departments to resolve delivery-related issues, ensuring seamless distribution operations.

KEY ACHIEVEMENTS

• Consistently maintained a 100% delivery performance rate, while providing valid explanations and supporting information for all exceptional cases involving delayed or incomplete deliveries.
• Successfully negotiated with Vinamilk on delivery requirements for low-volume orders, reaching workable delivery arrangements while maintaining compliance with customer requirements and operational feasibility.