PHAM CONG THANH
Ho Chi Minh City,Viet Nam
Summary
Strategic Event & Hospitality Professional with 7+ years of experience spanning MICE sales, 5-star event execution, and multi-site operations. Proven ability to maximize banquet revenue, negotiate high-value corporate contracts, and seamlessly manage end-to-end event logistics for elite global clients.
Overview
8
8
years of professional experience
Work History
Assistant Event Manager
NEW WORLD SAIGON HOTEL
2024.10 - Current
- Selected for an internal 3-month management cross-training programme from Fitness Club Manager, leading to a direct appointment as Assistant Event Manager.
- Managed a high-value portfolio of corporate and social accounts across International Chambers of Commerce, Diplomatic/Government Agencies, Real Estate, Banking, and Korean organizations.
- Maintained strong sales performance through 2026: Secured $319.7K YTD revenue in 8 months (69% of $466K annual target, consistently surpassing monthly targets up to 183%), following a standout 2025 ($594.7K achieved, 133% vs. target).
- Planned and executed 200+ annual MICE, corporate, and social functions (in-house and off-site), maximizing banquet revenue through upselling, space optimization, and seamless BEO execution.
- Led the full sales cycle from proactive outreach and site inspections to contract negotiations, successfully securing 3 recurring MNC accounts worth $50K+ each to drive sustained revenue.
Fitness Club Manager
NEW WORLD SAIGON HOTEL
2023.08 - 2024.09
- Managed daily operations and team of 8 staff across Gym, Pool, Tennis/Pickleball, and Pilates/Yoga services, generating ~$12.5K monthly revenue.
- Pioneered the first hotel-based Pickleball court in Southern Vietnam, driving 250+ monthly court hours and creating a new revenue stream for the property.
- Rebuilt membership pricing structure to retain 220 active members, collaborating with F&B and Sales to launch joint promotions and maximize cross-departmental revenue.
- Established operational SOPs, enforced safety/hygiene compliance, and conducted internal CPR/First Aid training to ensure premium guest service standards.
Member Services Manager
CALIFORNIA FITNESS & YOGA CENTER
2021.11 - 2023.07
- Promoted from Assistant Manager within 9 months.
- Managed daily operations for one of HCMC's largest flagship clubs (1,000+ daily check-ins) and led a team of 40 staff; reduced operating costs by 15% with initiatives adopted nationwide.
DISTRICT OPERATION MANAGER
UNIFIT FITNESS TRAINING & COACHING
2018.11 - 2021.10
- Progressed from Receptionist -> Operation Supervisor -> Operation Manager -> District Operation Manager.
- Oversee multi-site operations across 4 fitness clubs in HCMC (2,000+ total daily check-ins) and 60 staff; managed SOP compliance, internal audits, and operational cost optimization.
Education
Journalism and Communication
HCM University of Social Sciences and Humanities
Ho Chi Minh City 2019-01
Skills
- Event Sales & Revenue: Revenue Optimization, Upselling Strategy, Key Account Management (MNCs & Diplomatic), Contract Negotiation, End-to-End Sales Pipeline
- Event Operations: BEO Creation & Execution, MICE & Banquet Logistics, Space Optimization, Cross-Departmental Coordination
- Systems & Tools: Opera PMS, Delphi, Advanced Excel (Revenue Tracking & YTD Analysis)
Timeline
Assistant Event Manager
NEW WORLD SAIGON HOTEL
2024.10 - Current
Fitness Club Manager
NEW WORLD SAIGON HOTEL
2023.08 - 2024.09
Member Services Manager
CALIFORNIA FITNESS & YOGA CENTER
2021.11 - 2023.07
DISTRICT OPERATION MANAGER
UNIFIT FITNESS TRAINING & COACHING
2018.11 - 2021.10
Journalism and Communication
HCM University of Social Sciences and Humanities