Skills
Summary
Work History
Education
Certification
WARRANTY & QUALITY MANAGEMENT
VALUES OFFERED
PROFESSIONAL DEVELOPMENT
ENGINEERING PROJECT MANAGEMENT
Languages
Generic
PERUMALSAMY MUNIASAMY

PERUMALSAMY MUNIASAMY

Theni,TN

Skills

  • Management of dealer technical operations
  • Expertise in ECU calibration management
  • Analytical skills in design assessment
  • Effective in executing decisions
  • Quality-focused design with environmental considerations
  • System reliability assessment
  • Expertise in project management methodologies
  • Quality management systems expertise (ISO 9001:2015 & IATF 16949:2016)
  • Warranty management
  • Incident investigation and analysis
  • Customer-focused communication
  • Proficient in task prioritization
  • Effective troubleshooting skills
  • Warranty assessment
  • Team development
  • Customer issue management
  • Financial reporting
  • Efficient claims processing
  • Effective multitasking
  • Customer service optimization
  • Escalation handling

Summary

Dynamic warranty Manager with extensive expertise in automotive engineering, technical support, customer quality, and warranty management. Proven leader in successful ECU programs within Renault Engineering, excelling in project management, technical diagnostics, product development, and validation of automotive ECUs. Over 15 years of experience dedicated to developing market-ready products that prioritize functionality, safety, cost-effectiveness, and alignment with customer needs. Committed to driving innovation and enhancing product quality in the automotive sector.

Work History

Warranty Manager

VINFAST Automobiles
Hanoi, Vietnam
09.2022 - Current
  • Validating the dealer concerns and approving for ECU failure replacement under warranty
  • Managed multiple ECU programs for VF5, VF6, VF7, VF8 & VF9 project including localization of repair engineering & labor time analysis.
  • Understand Customer Feedback and Maximize it; upgrading products by adopting innovations.
  • Created Standard Operating Procedures (SOPs) to train dealer technicians on ECU repairs & Programming.
  • Contributed actively to Proto-Testing, Proto-Tuning, Proto-Proving – Firmware Over the Air (FOTA)
  • Demonstrated ability to lead cross-functional teams to resolution on ECU programming issues, DFA/DFM/DFS & EE system issues, entire Product Development Cycle- from scratch to SOP fulfillment.
  • Assisted in the labor time validation processes and repair manual creations for dealer support.
  • Participating in QRQC committee meeting with ESP & Design team and provided key recommendations
  • Led efforts in identifying technical issues, handling customer complaints, collaborating with suppliers, reporting to senior management, taking phone calls from customers, resolving ECU repairs, processing warranty enrollments, and analyzing root causes of ECU failure claims
  • Demonstrated technical skills, mechatronic aptitudes, deadline orientation, time management, and customer focus in failure detection and resolution
  • Program Process Re-engineering Project Planning & Budgeting Alignment Dealer Quality Management Lean Thinking Coaching and Team Management
  • Led cross-functional teams to optimize production processes and drive operational efficiency.
  • Developed training programs for staff, enhancing skills and knowledge in automotive manufacturing.
  • Analyzed production data to identify trends, facilitating strategic decision-making for process improvements.
  • Managed warranty claims process, ensuring timely resolution and compliance with policies.
  • Developed training programs for staff on warranty procedures and customer service best practices.
  • Mentored junior staff, fostering skill development and adherence to warranty guidelines.
  • Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
  • Implemented tracking systems for warranty claims, improving reporting accuracy and operational oversight.
  • Implemented a user-friendly online system for customers to submit their claims conveniently while expediting the review process internally.
  • Facilitated efficient communication between all relevant departments involved in processing warranties, fostering a collaborative environment that supports successful resolutions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Quality Manager

Renault Nissan Technology and Business Centre
Chennai
07.2016 - 08.2022
  • Led quality assurance initiatives to enhance compliance with industry standards and regulations.
  • Developed and implemented quality control procedures, improving product reliability and customer satisfaction.
  • Conducted root cause analysis to identify defects, implementing corrective actions for continuous improvement.
  • Trained and mentored team members on quality management systems and best practices.
  • Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
  • Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
  • Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
  • Optimized supply chain operations through close collaboration with vendors on quality assurance matters, improving supplier relationships over time.
  • Reduced product defects by introducing advanced testing methodologies and equipment into production processes.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Aftersales Service Engineering & Dealer Management

Renault Nissan Technology and Business Centre
Chennai
07.2016 - 08.2022
  • Assisted dealership technicians across 7 service stations with completing vehicle repairs and improving customer service.
  • Implemented multiple business development and customer service programs.
  • Diagnosed the cause of malfunctions and identified failures and determined corrective action to restore systems in compliance with operating specifications and standards.
  • Gained hands-on experience in Dealership operations, warrant management, knowledge of spares, lubes, mechanical, body shop works and customer conflict management.

Service Engineer & Dealer Management

SPARSH AUTOMOBILES PVT. LTD., RAIPUR - MARUTI SUZUKI DEALER
Raipur
05.2014 - 06.2016
  • Diagnosed and repaired vehicle issues to ensure optimal performance and customer satisfaction.
  • Conducted routine maintenance checks, enhancing vehicle reliability and reducing service time.
  • Developed training materials for new staff on diagnostic tools and best practices in automotive service.
  • Proactively identified potential service contract opportunities, driving revenue generation and business growth.

Service Coordinator & Auditor

AL MARIAH GENERAL TRANSPORTS
Abu Dhabi, UAE
08.2012 - 05.2014
  • Customer Support ~ Warranty Services Agreement examination ~ repair orders (RO) Preparation
  • Coordinated logistics and scheduling for transport operations, enhancing efficiency and service delivery.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Organized training sessions for staff, raising quality of customer service provided.
  • Maintained database systems to track and analyze operational data.

Trainee – Assembly/Testing/Painting

ZF GROUP - WIND TURBINE GEARBOX MANUFACTURING
Coimbatore
05.2011 - 08.2012

Education

B. Tech. - Mechanical Engineering

Bharath Institute of Higher Education And Research
Chennai
05-2019

Diploma - Mechanical Engineering

Nanjappa Institute of Technology
Coimbatore
01.2011

Certification

Certified EV vehicle ECU failure analyst | Renault certified vehicle failure analyst | Lean Six Sigma Black belt (MSME) Bronze Master Level certification in vehicle failure diagnosis (SUZUKI)

WARRANTY & QUALITY MANAGEMENT

  • Customer Feedback Study and Part identification
  • Defect Analysis using 5 why, fish bone and 8D methods and Codification.
  • Quality aspirant with strong working knowledge of ISO & IATF Quality Standards
  • Investigation of ECU programming failures
  • Dealer support for ECU calibration
  • Owner’s manual & Repair methods creation

VALUES OFFERED

  • Lead engineer for aftersales diagnostics projects management for programming challenges in compliance with IS/QMS/ EMS standards.
  • Improved value and reliability through better system design, selection of process and proactive identification of potential failure modes/ mechanisms
  • Instrumental for localizing Immobilizer Key manufacturing project from France to India
  • Used Lean Process, TQM and Kaizen tools for cost reduction and to improve project management.
  • Developed warranty cost reduction solution for XBA ECU replacement project.
  • Worked across various Renault & Nissan Tech centers located in France, Romania, Korea, Russia & Japan on aftersales ECU program management.

PROFESSIONAL DEVELOPMENT

  • Training on FOTA programming management (EV Vehicles)– TATA Technologies – USA 2022
  • Training on Vehicle immobilizer system & key Manufacturing Technology –Keyline S.P.A., Italy 2019
  • Renault Product Training – MO Ranges, DUSTER/ TERRANO/ CAPTUR/
  • Training on CMFA Ranges – KWID (EV)/TRIBER/ KIGER Vehicles from Renault Academy - Chennai 2018
  • Technical Coordinator Training – Renault Academy – RIPL Chennai 2017
  • Training on Decision Making & Project Management – Renault Nissan Alliance Training Center 2017
  • Advanced Diagnosis (Bronze Level) - MSIL East Training Center – Cuttack 2015

ENGINEERING PROJECT MANAGEMENT

  • Supporting failure analysis process
  • Defining Engineering best practices
  • Managing process & tools: project planning, resource allocation, cross-functional team coordination, software, and project implementation tools
  • FOTA management – ECU programming
  • ECU calibration & Configuration

Languages

Tamil
Native or Bilingual
Hindi
Native or Bilingual
English
Full Professional
Malayalam
Professional Working

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