OPEYEMI SAMUEL AJAKAYE
Hochiminh
Summary
Dynamic and results-oriented professional with a proven track record at Ephratar Communication, where I excelled in technical troubleshooting and customer care, reducing complaint resolution time by 20%. Skilled in data interpretation and empathetic communication, I consistently enhance customer satisfaction and process efficiency.
Overview
2
2
years of professional experience
Work History
Agricultural Assistant (Part-Time)
Adekunle Ajasin University
Akungba Akoko
05.2022 - 12.2023
- Assisted colleagues in maize farming by advising on fertilizer application, pest control, planting distances, and irrigation practices, optimizing yield and team efficiency
- Analyzed agricultural data to improve farming processes, developing analytical skills applicable to technical customer support
- Supported peers through clear communication and collaboration, refining teamwork abilities during university years
Customer Care Agent
Ephratar Communication
03.2022 - 08.2023
- Handled 20–30 customer inquiries daily via phone and email, resolving issues related to service plans, billing, and connectivity with a focus on user satisfaction
- Collaborated with technical teams to troubleshoot connectivity problems, reducing complaint resolution time by 20%
- Maintained accurate records of customer interactions using CRM software, ensuring efficient follow-ups and service delivery
- Provided clear explanations of phone services, enhancing customer trust and understanding
Education
Bachelor in Agriculture - Agronomy
Adekunle Ajasin University
Akungba Akoko, Ondo State, Nigeria11.2023
Bachelor in Information Technology -
Saigon Business School
HochiminhSkills
- Excellent verbal and written communication
- Technical troubleshooting
- Issue resolution
- Customer inquiry management
- Active listening
- Empathy
- Multitasking
- Data interpretation
- Efficient Data Management
- Collaboration
- Problem-solving
- Process optimization
Projects
Research on Natural Pest Control, Adekunle Ajasin University, 2023, Evaluated African walnut fruit shell powder and ash as pest control agents for cowpea storage, delivering actionable solutions through data-driven insights.
Languages
English, Native/Bilingual Proficiency
Timeline
Agricultural Assistant (Part-Time)
Adekunle Ajasin University
05.2022 - 12.2023
Customer Care Agent
Ephratar Communication
03.2022 - 08.2023
Bachelor in Agriculture - Agronomy
Adekunle Ajasin University
Bachelor in Information Technology -
Saigon Business School
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