OANH LE THI HOANG
THU DUC,VIETNAM
Summary
With more than 26 years of experience at the airport, I am keen on higher education to fulfill my ambition of doing academic research in a ground operation where I can apply practical experience aligning with theory to produce a useful tool to supervise daily activities of huge employees working in my company and at the airport.
Overview
26
26
years of professional experience
7
7
years of post-secondary education
Work History
Vice-President
SAIGON GROUND SERVICES - SAGS
HO CHI MINH, VIETNAM
06.2015 - Current
- Implementing Safety Management System into handling activities for ensuring safe flights.
- Establishing related KPIs for ensuring daily operation at 3 international airports in Vietnam (Tansonnhat, Danang, and Cam Ranh).
- Planning research activities to develop new processes, services, and applications.
- Innovating working practices to progress more effectively.
- Monitoring daily activities for results, compliance with commitment, and progress against the contract.
General Training Manger
SAIGON GROUND SERVICES - SAGS
HO CHI MINH, VIETNAM
04.2005 - 06.2015
- Recruited and allocated resources for training employees who provide ground operation services based on budgets, timelines, and airlines' requirements.
- Delivered instruction across various topics, integrating audio-visual presentations and training aids.
- Set up effective training programs in accordance with the requirements of ICAO, IATA, The Civil Aviation Authority of Vietnam, Local authorities, and airlines.
- Monitored employee progress, and offered feedback to management on additional training requirements.
- Reviewed training metrics and KPIs to inform curriculum needs and potential improvements.
- Monitored and verified employee recertification requirements.
- Evaluated employee training outcomes to determine job readiness.
Customer Service Supervisor
Tansonnhat International Airport Ground Services
Ho Chi Minh City, Vietnam
11.1997 - 12.2004
- Checked-in for passengers traveling on domestic and international airlines at Tansonnhat International Airport
- Provided a superior level of customer service by offering excellent services.
- Trained on-the-job new employees to deliver excellent customer service.
- Advised management of customer service trends, and created proactive strategies to maintain the best practices.
Education
Bachelor of Arts - English
Hochiminh Open Unversity
Ho Chi Minh 09.1993 - 09.1997
Master of Business Administration - Business Administration
Solvay Business School
Belgum and Vietnam joined program 02.2006 - 11.2008
Skills
- Leadership
- Operation Management
- Team building
- Problem-solving
- Customer-focused
- Quality Assurance and Control
Languages
English
Upper intermediate
Timeline
Vice-President
SAIGON GROUND SERVICES - SAGS
06.2015 - Current
Master of Business Administration - Business Administration
Solvay Business School
02.2006 - 11.2008
General Training Manger
SAIGON GROUND SERVICES - SAGS
04.2005 - 06.2015
Customer Service Supervisor
Tansonnhat International Airport Ground Services
11.1997 - 12.2004
Bachelor of Arts - English
Hochiminh Open Unversity
09.1993 - 09.1997
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