NHU TUNG LUU
Ho Chi Minh City
Summary
I have strong problem-solving skills and the ability to communicate clearly with users. Knowledgeable about basic IT support tasks, including troubleshooting hardware and software issues. Ready to use and develop skills in customer service, technical support, and teamwork in my upcoming career role.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Technical Staff
Công Ty TNHH Vi Tính Nguyên Kim
Ho Chi Minh City
02.2020 - 10.2021
- Responsible for testing and installation of the company's products.
- Repairing and troubleshooting issues related to equipment operation.
- Receive warranty, customer care, resolve complaints, handle errors related to the company's products, and support customers.
IT Support
Công ty TNHH HALO GROUP
Ho Chi Minh City
03.2022 - 01.2025
- Regularly updated antivirus software, preventing potential cyber threats from harming systems or data loss as a result of such attacks.
- Managed helpdesk requests effectively reducing downtime experienced by employees.
- Diagnosed and quickly resolved a wide range of Windows applications and networking problems.
- Assisted in cost reduction by recommending affordable yet reliable tech equipment for purchase.
- Set up user accounts and passwords ensuring secure access to networks and systems.
- Set up computer for newcomer employee.
- Supported various operating systems and server technologies.
- Established and supported wireless LAN controllers and access points to provide wireless solutions.
- Ensured data protection through regular backups, restoring files as necessary.
Education
Bachelor - Communication and Computer Network Engineering
Hoa Sen University
Ho Chi Minh City, Vietnam 09.2014 - 12.2019
Skills
Problem-solving
undefinedTimeline
IT Support
Công ty TNHH HALO GROUP
03.2022 - 01.2025
Technical Staff
Công Ty TNHH Vi Tính Nguyên Kim
02.2020 - 10.2021
Bachelor - Communication and Computer Network Engineering
Hoa Sen University
09.2014 - 12.2019
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