NHUNG DAO THI HONG

• Receive new shipment details from customers, sales team, or overseas agents and handle import/export process:

For export shipments: Arrange bookings, prepare & send Shipping Instructions, file AMS/AFR, and issue the Bill of Lading.

For import shipments: Declare import manifest to customs, notify customers of cargo arrival, and arrange timely cargo release.

Generate debit/credit notes and follow up on payment procedures with carriers, co-loaders, and related vendors.

• Coordinate with Operation team & Transportation Coordinator to arrange customs, trucking & to ensure smooth cargo handling and clearance.
• Monitor the delivery progress of door-to-door shipments to ensure timely and smooth execution.
• Maintain shipment files and organize documents clearly for future use.

• Received new shipment details from the Customer Service team, customers, or overseas agents; issued Bill of Lading, submitted Shipping Instructions, and filed AMS/ACI/AFR.
• Coordinated with the Operations team and Transportation Coordinator to arrange customs clearance and trucking, ensuring smooth cargo handling.
• Tracked and monitored the delivery process for door-to-door shipments, ensuring all stages from pick-up to final delivery are executed smoothly and on time.
• Maintained and organized export documents for easy access and future reference.
• Performed additional tasks assigned by the manager to support team efficiency and process improvement.

• Manage all air/sea import and export shipments by coordinating with customers, sales, and overseas agents to obtain shipment details.
• Prepare and handle all necessary documentation for import and export shipments, such as Shipping Instructions, Bills of Lading, and customs manifests, ensuring smooth processing.
• Track shipment status throughout the transportation process, resolve issues with service providers, and keep customers updated about delivery progress.
• Issue debit/credit notes and coordinate payments with carriers and co-loaders to ensure accurate financial transactions.
• Maintain shipment documents in an organized way for easy reference.