Nhung Duong
Ho Chi Minh
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sales Coordinator position. Ready to help team achieve company goals. Hardworking employee enthusiastic about learning Sale field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Coordinator
MICE Sale Executive
12.2023 - Current
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Improved productivity by increasing customer communication and responding to feedback.
- Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts.
- Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
- Created documents recommended courses of actions to assist upper management in complex decision-making issues.
- Compiled client profiles and entered information into operating system.
Guest Service Representative
Front Office
06.2022 - 12.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Answered hotel phones with professionalism and directed calls appropriately.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Assisted guests with luggage and provided directions to rooms to enhance customer service.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
- Upheld hotel policies and procedures by providing high level of customer service.
- Managed check-in and check-out procedures for guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Greeted guests upon arrival by providing warm welcome.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Facilitated and coordinated transportation services for guests.
- Scheduled and confirmed restaurant reservations for guests.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
- Created welcoming and comfortable environment for guests.
- Handled customer complaints to satisfy and retain guests.
- Maintained high level of professionalism and discretion when dealing with guests.
Club Staff Member
Club Lounge
04.2022 - 05.2022
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Oversaw maintenance and operation of Type, Type and Type equipment, maintaining safety, cleanliness and operational efficiency.
- Set up promotional displays and equipment for special events and activities.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Delivered information and details of interest about facility to visitors.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
Education
Bachelor Of Arts - Hospitality
Hong Bang International University
Ho Chi Minh CityMaster Of Arts - Hotel Management
Van Lang University
Skills
- Customer Communication
- Sales Reporting
- Goals and Performance
- Analytical Thinking
- Upselling
- Contract Preparation
Accomplishments
- Perform the accurate daily cashier audit through out the checklist; ensure the on-time payment of every transaction.
- Attempt to maximize the hotel occupancy with effectively performing the heartfelt customer service (achievement: Star of the Month in 12/ 2022 & 10/2023)
- Resolve customer problems through complaint resolution.
- Successfully launched upselling additional room charges & breakfast.
- Ranked #3 in best upseller for a year.
- Grew territory from $120 to $150.
Certification
- Certified Star of the Month, InterContinental Saigon- 12/2022 & 10/2023
- CPSP - Certified Professional Salesperson
- Bachelor of Art Certificate - 2021
- Listening and Reading Offical Score Certificate
Languages
English
Advanced (C1)
Timeline
Sales Coordinator
MICE Sale Executive
12.2023 - Current
Guest Service Representative
Front Office
06.2022 - 12.2023
Club Staff Member
Club Lounge
04.2022 - 05.2022
Bachelor Of Arts - Hospitality
Hong Bang International University
Master Of Arts - Hotel Management
Van Lang University
Similar Profiles
Orgishta SinghaOrgishta Singha
Telecalling Outbound at Sale ExecutiveTelecalling Outbound at Sale Executive
Pankaj KumarPankaj Kumar
Xiaomi Phone at Xiaomi Expert and Sale ExecutiveXiaomi Phone at Xiaomi Expert and Sale Executive
MARVIN ROSA GUADALUPEMARVIN ROSA GUADALUPE
CLARO EMPRESAS at SALE EXECUTIVECLARO EMPRESAS at SALE EXECUTIVE