Nhu Dang Dao Quynh

• Developed and executed comprehensive test plans and cases, significantly improving test coverage and facilitating the early detection of potential defects. Summarized and logged audit findings, providing clear, concise reports that enabled timely corrective actions.
• Played a key role in root cause analysis investigations, identifying the core reasons for critical failures and errors, resulting in the implementation of effective corrective actions and a substantial reduction in recurring issues.
• Proactively reviewed production processes, identifying and reporting numerous potential quality issues, preventing costly rework, and contributing to improved overall product quality.
• Conducted rigorous tests and inspections, ensuring consistent compliance with established quality standards and minimizing the risk of product recalls.
• Meticulously recorded and organized test data, enabling accurate and efficient report generation and analysis, supporting data-driven decision-making for ongoing quality improvements.
• Effectively demonstrated product outcomes to customers, addressing their concerns and ensuring their understanding of key features and benefits.
• Participating in Scrum Teams for all sprint activities like daily stand-ups, retrospectives, sprint planning,...
• Collaborated with the Canada team to clarify solutions and customer requirements.
• Conducted feature testing, integration testing, exploratory testing, ad-hoc testing, end-to-end testing, and regression testing.

Project Highlights:
Sigma Report: Ensured seamless data migration for the Israel stakeholder by validating the synchronization of reports between the new and current websites, identifying and resolving discrepancies that prevented data loss, and maintaining business continuity.
Account Takeover Ravelin: Strengthened account security by developing and implementing tests to detect suspicious login behavior, identifying and reporting vulnerabilities that could have led to account takeover, thus protecting customer data and preventing potential financial losses.
Account Verification: Streamlined the customer verification process by developing and executing test cases to validate the accuracy of legacy phone and email data, improving the efficiency of customer onboarding and reducing manual verification efforts.

Internal Project:

Asset Management: The project helps to manage IT assets like PCs, laptops, and headphones provided for employees.

OTC: Online training center delivers a platform for online training to employees with a qualified and verified online training section.

Blueprint: Website for internal use to manage employee tasks and attendance.

Cyber Homepage: Website to introduce company visions, products, and abilities.

Facial: Support collecting data from customer visits and ensure their access to the office is as convenient as possible.

- Responsibility:

• Write test cases and checklists to deliver products on timeline.
• Discuss with BA how to enhance business's future.
• Write checklist test case to validate necessary items for each module.

Achievement: Be qualified for outsource project.

Outsource project:

Space Management - Opus Mordenization: A brand-new module to assist space management on vessels.

• Analyzed requirements from PPO to deliver suitable test case and test plan to ensure definition of done (DOD).
• Created guidelines for Xray Jira to help QA team build standard working process in Agile Scrum team.
• Wrote BDD test cases and support dev to implement Cypress e2e testing.
• Cross-review test case to cover most cases.
• Researched and evaluated new techniques and technologies to improve product quality.
• Supported Scrum Master in hosting meetings like Daily Meeting, Sprint Retro, Sprint Planning, etc...
• Contributed to investigating issues that blocked team's progress in maintaining quality assurance process.
• Trained new members to keep up with project flow.
• Demo for customers at the end of the sprint to show features completed.

Size team: 25

Tools & Technology: JavaScript, Cypress, Figma, Github, Xray Jira, BDD

Achievement: Deliver on-time output and well-prepared demo with proper clarification.

Terminal Port: Module to assist in tasks related to containers loading on vessels and discharging on

• Performed ad-hoc testing and regression testing for each module of terminal.
• Presented project report for leader.
• Described bugs clearly to shorten bug-fixing time.
• Executed API postman and SQL DBeaver queries.
• Worked with Korean Business Analyst colleagues to discuss issues.
• Contributed to root cause analysis to determine core reason for failures and errors.

Size Team: 10

Tools & Technology: DBeaver, Postgree, Snagit, Postman API, Jira.

Achievement: Contribute to the successful deliver sprint goal.

Company- related activities:

Hackathon Competition

SmartGuide project (12/2022): An AI chatbot to help customers get to know details about CLV's guidelines, introductions, and workshop schedules…

• Create a database and presentation slides for chatbot.
• Review and advise presenter.

Achievement: Top 8/12 and got the price of 3 million VND.

Pioneer (12/2021): A project that helps to gather together and share values to enhance coworker relationships.

• Brainstormed core ideas and delivered them to team members successfully.
• Composed script storytelling for presenter and supported presenter in expressing project's core value.
• Lead team during two days of competition.

Achievement: Top 4/8 and got the price of 5 million VND

Badminton Club

• Create and maintain badminton club with more than 20 people of participants.
• Host badminton contest once a year.

Achievement: Help connect people after work to improve coworkers' relationships.

• Performed root cause analysis, collected data, and submitted timely reports.
• Worked with Japanese colleagues to review, investigate, and resolve escalated network issues affecting KDDI services.
• Monitored and collaborated with related departments to ensure stability of network users worldwide.
• Modified procedures for service migration from other countries to Ho Chi Minh side.
• Sent requests or outcomes of trouble investigations for carrier and customer
• Trained knowledge about Machine To Machine, and Internet Of Things for work purpose.
• Supported mobile network infrastructure used by customers like Mazda, Suzuki, and Toyota

Achievement:

• Ranked A (good) in yearly evaluation.
• Delivered prompt reports for customers and carriers.