Nhat Le
Ho Chi Minh City,SG
Summary
Meticulous [Job Title] with [Number] years of experience assessing software system functionality through rigorous analysis and stress testing. Collaborative engineer with team-oriented approach to technical troubleshooting and analysis. User-focused perfectionist with fluency in various coding languages, rewriting flaws in record time.
Overview
3
3
years of professional experience
Work History
Software Quality Assurance Engineer
Total Soft Bank Ltd. Viet Nam
02.2023 - Current
- Improved software quality by designing and implementing comprehensive test plans, identifying bugs, and suggesting improvements.
- Identified potential risks early in the development cycle, allowing for proactive mitigation strategies to be implemented.
- Reduced defect rates with thorough manual testing, ensuring all use cases were covered before deployment.
- Supported successful product releases by performing regression testing on existing features after each update cycle.
- Resolved technical issues and forecasted troubleshooting complications during software trials.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
English Teacher
Edupia Tutor English Tutoring Center
01.2022 - 01.2023
- Supported student skill development in alignment with personal and academic goals.
- Prepared and implemented lesson plans covering required course topics.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Utilized data-driven instruction to identify areas of need and implement targeted strategies for improvement.
Front Desk Supervisor
Thanh Da Riverside Hotel
01.2022 - 12.2022
- Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept accounts in balance and ran daily reports to verify totals.
- Created monthly meetings for cashiers and membership desk associates.
- Maintained accurate financial records by balancing cash drawers daily and conducting regular audits of transactions at the front desk area.
Receptionist
Savills Real Estate Company
11.2020 - 11.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Organized, maintained and updated information in computer databases.
- Resolved customer problems and complaints.
Education
ISTQB Foundation Certification - Software Quality Assurance
University of Information Technology - VNUHCM
Ho Chi Minh City, Vietnam09.2020
Bachelor of English Linguistics And Literature - English Linguistics And Literature
HUTECH University of Technology
Ho Chi Minh City, Vietnam04.2020
Skills
Hard Skills :
- Data, information and requirements analysis skills
- Proficient in the 4 skills of listening, speaking, reading, and writing in English
- Proficient in using basic computer software such as Microsoft suite (Word, Excel, PowerPoint, etc) and Internet search skills
Timeline
Software Quality Assurance Engineer
Total Soft Bank Ltd. Viet Nam
02.2023 - Current
English Teacher
Edupia Tutor English Tutoring Center
01.2022 - 01.2023
Front Desk Supervisor
Thanh Da Riverside Hotel
01.2022 - 12.2022
Receptionist
Savills Real Estate Company
11.2020 - 11.2022
ISTQB Foundation Certification - Software Quality Assurance
University of Information Technology - VNUHCM
Bachelor of English Linguistics And Literature - English Linguistics And Literature
HUTECH University of Technology
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