Nhan Le Thanh
IT Technician
Ho Chi Minh City,VN
Summary
Versatile IT Technician with 5 years helping businesses maintain smooth operations and optimal workflow. Driven to enhance functionality through careful and economical application of technical enhancements. Talented at deriving maximum value from existing assets as well as adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
IT Officer
The Fruit Republic Ltd.
Company size: up to 500
04.2020 - Current
- Developed plans & policies to facilitate IT-related service delivery and better user experience in many areas (Ho Chi Minh, Long An, Ha Noi, Netherlands, Myanmar).
- Oversaw daily performance of computer systems and immediately responded to IT issues to keep network up and running.
- Coordinated technical training and implement internal service referral program for employees.
- Participated in manage network and system performance, conducting troubleshooting, security patching and maintenance.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- End-to-end user accounts created and terminated in enterprise management systems.
IT Support Engineer
Fresh Studio Innovations Asia Ltd.
Company size: 50 -100
10.2017 - 03.2020
- Be responsible for resolving IT-related issues for up to 50 end-users in many areas (Ho Chi Minh, Can Tho, Myanmar) and other offices in Ha Noi/Da Lat upon requests across various time zones.
- Researched problem-solving tactics and written documentation to optimize problem-solving performance.
- Collaborated with supervisor to keep the entire system running and responding as best as possible when the team needs support.
- Successfully build and deploy ManageEngine ServiceDesk Plus in achieving the company's goals of professionalizing processes and saving time.
- Performed periodic preventive maintenance checks on computers, kept records and sent to IT supervisor monthly.
- Configured hardware, installed standard software and performed an IT introduction program.
Education
Bachelor of Science - Information System
Cantho University of Technology
Can Tho City 10.2013 - 08.2017
Skills
Have strong working experienced in working with Microsoft Technologies
Strong visualization, problem solving and analytical skills
Excellent team player with good logical reasoning ability, coordination and interpersonal skills
Quick Learner with the ability to rapidly achieve organizational integration, assimilate job requirements and employ new methodologies
Certification
Microsoft Certified Solutions Associate - MCSA
Timeline
IT Officer
The Fruit Republic Ltd.
04.2020 - Current
Microsoft Certified Systems Engineering - MCSE
12-2019
Cisco Certified Network Associate - CCNA
07-2019
Microsoft Certified Solutions Associate - MCSA
12-2018
IT Support Engineer
Fresh Studio Innovations Asia Ltd.
10.2017 - 03.2020
Bachelor of Science - Information System
Cantho University of Technology
10.2013 - 08.2017