TRAN THI NHU Y

• Managed cosmetic export shipments from Vietnam, overseeing shipment planning, documentation, customs procedures, and import requirements to ensure compliance and timely delivery.

• Handle and monitor shipments throughout the shipping process, including booking, vessel schedules, shipping documentation, customs clearance, and cargo delivery.

• Coordinated international freight forwarding solutions, including FCL, LCL, air freight, and door-to-door services, to meet diverse customer needs.

• Coordinate closely with customers, factories, overseas agents, and internal teams to ensure smooth shipment execution and resolve operational issues.

• Monitored shipment-related costs and verified local charges, debit notes, and additional expenses to ensure accurate billing and financial oversight.

• Supported vessel schedule checks, rate inquiries, and quotations, ensuring timely responses to client needs.
• Attended customer meetings to gather insights on needs and preferences.
• Supported the Sales team and Customer Service team in daily operations and shipment related tasks.
• Acquired knowledge of freight forwarding and import-export operations.
• Attended port, warehouse, and factory visits.
• Watched cargo loading and container stuffing processes at the port.

• Supported rate inquiries and provided accurate freight quotations to facilitate decision-making.
• Managed follow-ups on freight rates, routing, and local charges to maintain updated information for stakeholders.
• Coordinated communication with overseas agents across Southeast Asia through email and online meetings to ensure clarity and alignment.
• Conducted market research and identified potential logistics partners.