Nguyễn Thị Thu Hiền
Hà Nội,Phường Xuân Phương, Nam Từ Liêm
Summary
Strategic Supervisor Banquet with expertise in event coordination and team development. Trains staff to enhance service delivery and oversees multiple venues to ensure flawless event execution. Drives collaboration across departments to optimise resource management and improve guest experiences.
Overview
16
16
years of professional experience
Work History
Supervisor Banquet
Grand Plaza CV resort
Hà Nội, Quận Cầu Giấy
01.2015 - Current
- Get professional trainning and necessary skills to run an event
- On behalf of management of the excutive department, train employees before serving as well as working with customers before and during the event
- Supervise the implementation of employees and make decisions
- Intend to handle the situation during the event run
- Incharge of daily activities including 13 rooms, functional meeting, 3 halls for 100-300 guests and big room can acccommodate more than 1000 guests.
- Coordinated with other departments to streamline processes and improve overall efficiency.
- Monitored inventory levels, ordering stock as needed to prevent shortages.
Waitress
Grand Plaza CV Resort
09.2010 - 12.2015
- Prepare the dining table, welcome guests.
- Introduce and record the order request of the customer.
- Server food & drink
- Support, payment, and answer questions to bring the best experience.
Cashier
Joma Bakery
01.2010 - 08.2010
- Receive orders from customers
- Proceed with the payment process quickly and accurately
- Make report at the of the shift
Education
Bachelor of Business Administration - Travel Business Administration
Hanoi Tourism College
2010
Skills
- Event coordination
- Employee training
- Customer service
- Inventory management
Timeline
Supervisor Banquet
Grand Plaza CV resort
01.2015 - Current
Waitress
Grand Plaza CV Resort
09.2010 - 12.2015
Cashier
Joma Bakery
01.2010 - 08.2010
Bachelor of Business Administration - Travel Business Administration
Hanoi Tourism College