Over the years I have built up extensive experience that ensures the work I do is safe, to exacting standards, and is completed promptly. My strengths include my ability to operate quickly but within strict operational safety standards.
Dependable professional with a strong background in installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Technician
KONE Viet Nam LLC
Ho Chi Minh, Thu Duc Area
08.2021 - Current
More than 2 years and a half of experience Working on a Maintenance Team as a maintenance technician at Masteri Thao Dien, Masteri An Phu, and Thu Duc City metropolitan area. troubleshooting when an error occurs, directly working with clients and partners and managing customer relationships, taking care of the more than 40 high travel elevator units, and supporting the sales team in selling new products. In addition to team sales product profit in 2023 was more than 12,000$.
Provided technical support to customers over the phone and in person.
Maintained accurate records of service calls, repairs, and parts used.
Diagnosed problems and determined solutions for various customer issues.
Performed onsite repair of equipment at customer locations.
Installed new systems according to manufacturer specifications.
Conducted preventive maintenance on a variety of machines and systems.
Troubleshot electrical circuits using schematics and diagrams.
Inspected equipment for proper operation and safety hazards prior to use.
Assembled components into complete systems following blueprints or other instructions.
Internship Student
KONE Viet Nam LLC
Ho Chi Minh
11.2020 - 08.2021
Installed and tested elevator systems components, including motors, brakes, sheaves, controllers, and signal fixtures.
Adjusted tension on cables and pulleys of elevator systems using hand tools.
Assisted in the installation of new elevators by connecting electrical wiring between units and power sources.
Tested operation of newly installed elevator systems to ensure they were working properly prior to use.
Education
Bachelor of Engineering (Mechanical) - Mechanical Engineering
Thu Duc College
Thu Duc City
07-2020
Skills
Customer Service
Preventive Maintenance
Troubleshooting Skills
Customer Relationship Management
Equipment Troubleshooting
Electrical Systems
Documentation and Reporting
Hand Tool Knowledge
Quality Assurance
Languages
Vietnamese
First Language
English
Advanced (C1)
C1
Certification
TOEIC 540 Points (2019)
Timeline
Service Technician
KONE Viet Nam LLC
08.2021 - Current
Internship Student
KONE Viet Nam LLC
11.2020 - 08.2021
Bachelor of Engineering (Mechanical) - Mechanical Engineering
Major Education, English Centre – Ho Chi Minh City, Vietnam at Major English CentreMajor Education, English Centre – Ho Chi Minh City, Vietnam at Major English Centre