Nguyen Dinh Tú
Hanoi,Vietnam
Summary
Strategic Trust & Safety Professional with 5+ years of experience in content compliance and risk mitigation across global platforms. Managed 20+ high-volume media channels, achieving 100% compliance for three consecutive years. Specialises in policy research for high-risk areas, translating complex regulations into operational guidelines to enhance platform safety.
Overview
3
3
Languages
6
6
years of professional experience
Work History
Content Moderator Leader
Sunny Commercial and Media Joint Stock Company
Hanoi
01.2023 - Current
- Compliance Management: Enforced strict content compliance across 20+ media channels on Facebook, TikTok, and Instagram, maintaining a 100% "Green Status" (zero violations) for 3 consecutive years.
- Content Moderation: Moderated diverse content types across high-stakes niches, including Entertainment, Finance, and Healthcare.
- Policy Research: Conducted deep research into high-risk topics (e.g., medical screenings, pharmaceuticals, financial services) to deliver actionable compliance solutions for sensitive content.
- Training & Onboarding: Monitored policy updates to author the Official Content Publishing Guidelines and created visual training materials to upskill content creators and onboarding teams.
Content Moderator
Beat Vietnam Joint Stock Company
Hanoi
10.2021 - 12.2022
- Platform Compliance: Audited multimedia content across Beatvn's network, ensuring strict compliance with Facebook, TikTok, and YouTube community guidelines and monetization policies.
- Adjusted editorial content to ensure compliance with local laws, regional regulations, and cultural norms, enhancing relevance and user engagement.
- Revised sensitive, high-risk copy to mitigate negative user sentiment and protect brand reputation from public backlash, maintaining trust and loyalty.
Content Moderator
Gear Inc.
Hanoi
08.2020 - 10.2021
- Moderated high-volume commercial content for TikTok Ads and Shopee Ads, ensuring compliance with copyright, safety, and regional ad standards, thus safeguarding brand integrity.
- Machine Learning Data Annotation: Labelled complex multimedia datasets for computer vision models, mapping visual assets (e.g., behavioral tracking tags) to improve machine learning pattern recognition.
- Trust & Safety Enforcement: Audited user-generated content and advertisements to detect, flag, and mitigate high-risk policy violations, protecting platform integrity.
- Applied evolving policy frameworks with speed and accuracy to optimise automated training datasets and improve algorithm precision, enhancing content moderation effectiveness.
Education
Bachelor - English Literature and Linguistic
Hanoi Open University
Hanoi01-2017
Skills
- Content compliance
- Policy enforcement
- Content moderation
- Risk mitigation
- Trust and safety
- Quality assurance
- Policy research & analysis
- Data annotation
- Cross functional coordination
- Brand Safety
Languages
Vietnamese
Proficient
C2
English
Upper Intermediate
B2
Japanese
Beginner
A1
Interests
- Jogging and cycling
- Badminton
- Turn-based and multiplayer game
- Deep-dive documentaries
- Sitcom, crime drama and thriller films
- Jpop, Kpop and US-UK alternative rock
Timeline
Content Moderator Leader
Sunny Commercial and Media Joint Stock Company
01.2023 - Current
Content Moderator
Beat Vietnam Joint Stock Company
10.2021 - 12.2022
Content Moderator
Gear Inc.
08.2020 - 10.2021
Bachelor - English Literature and Linguistic
Hanoi Open University