- Travelling
- Participating in social activities like volunteering, music and sport events
Nguyễn Thu Hằng
Hanoi
Summary
I am an extroverted person with ability of customer-focused, working well with both team work and alone, and learning quickly the new things. I have a huge passion in working about communicating people, marketing by using tools like media, working in the office. I am responsible, and willing to do what it takes to get the job done. I would like to work in a professional environment and bring the benefits to the company and
customers.
Overview
9
9
years of professional experience
Work History
Supervisor
Billing Department - FINANCE GROUP
03.2017 - Current
- Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflows.
- Cultivated positive relationships with customers and internal to deliver timely and effective services
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Worked with multiple departments to collect data and check proper billing information.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Maintain suitable procedures for customers service, kaizen regularly.
Stock Broker
Maritime Securities Incorporation (KB Securities C
06.2016 - 09.2017
- Analyzing and consulting customers which securities are the most appropriate with their investment style.
- Serving at least 10-15 domestic and foreign customers with the best customer services
that were assigned by team leader for all of their trade activities. - Met with clients to generate new business and negotiate contracts.
- Prepared contracts and related documentation according to strict standards, provide customers with thorough support and guidance.
Education
Master of Science - MSc Marketing Communications
University of The West of England
Bristol, England01-2015
Bachelor of Arts - BA (Hons) Economics (Money, Banking And Finance)
University of The West of England
IBD At National Economics University - Hanoi01-2014
Skills
- Very good knowledge of: Microsoft Office (Words, Excel, Power Point, Outlook)
- Basic knowledge of: Corel Videostudio pro, Capcut
- Languages:
- English - advanced level ('TEG Certificate in General English and English for
Academic Purposes Level 4', July 2012)
- Relationship building
- Working under pressure
- Effective team player or work alone, dependable and reliable
Interests
Timeline
Supervisor
Billing Department - FINANCE GROUP
03.2017 - Current
Stock Broker
Maritime Securities Incorporation (KB Securities C
06.2016 - 09.2017
Master of Science - MSc Marketing Communications
University of The West of England
Bachelor of Arts - BA (Hons) Economics (Money, Banking And Finance)
University of The West of England
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