Dynamic professional specializing in marketing communication, client relations, and project management. Proven ability to analyze customer needs and coordinate cross-functional teams to enhance satisfaction. Experienced in designing effective customer journeys that drive engagement and loyalty. Committed to advancing in Customer Experience and optimizing interactions within large organizations.
- Responsible for connecting with and interviewing outstanding young individuals.
- Reported on current events related to youth and student communities.
Supported the organization of events for the Vietnam Student Section of Tiền Phong Newspaper.
- Articles received 400 to 1,500 views.
- Highly praised by supervisors for professionalism in event coordination.
- Drafted contracts and managed the full negotiation process through to successful signing.
- Acted as a liaison between clients, the director, and internal teams; participated in regular meetings to ensure all project tasks met or exceeded expectations.
- Collaborated with specialized teams to plan and oversee project execution from ideation to implementation.
- Maintained client relationships, and ensured a positive experience throughout the collaboration process.
Identified new business opportunities and proposed creative, effective, and tailored solutions for clients.
- Successfully closed multiple contracts valued from 50 to 300 million VND.
- Achieved a 60% contract renewal rate.
- Solid understanding of B2B client dynamics and customer journey principles.
- Built partnerships with organizations in education and language sectors.
- Planned and executed CSR campaigns, including sponsor outreach and activity coordination.
- Managed external communications to support brand positioning.
- Secured sponsorships from Phuong Nam Bookstore, Lucky Uniform, and Jaxtina Language Center.
- Strengthened relationships with the Vietnam Writers’ Association and related partners.
- Delivered successful CSR events that enhanced brand image and supported business goals.
IELTS (Academic) – Overall Band 7.0