Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nguyễn Phi Yến

Nguyễn Phi Yến

Hanoi,

Summary

Dynamic professional specializing in marketing communication, client relations, and project management. Proven ability to analyze customer needs and coordinate cross-functional teams to enhance satisfaction. Experienced in designing effective customer journeys that drive engagement and loyalty. Committed to advancing in Customer Experience and optimizing interactions within large organizations.

Overview

3
3
years of professional experience

Work History

Contributor

Tiền Phong Online Newspaper
07.2023 - Current
  • Journalism (70%)

- Responsible for connecting with and interviewing outstanding young individuals.

- Reported on current events related to youth and student communities.

  • Event Coordination (30%)

Supported the organization of events for the Vietnam Student Section of Tiền Phong Newspaper.

  • Achievements:

- Articles received 400 to 1,500 views.

- Highly praised by supervisors for professionalism in event coordination.

Account Executive

UPDIA Media & Advertising JSC
07.2024 - 05.2025
  • Project Management (50%)

- Drafted contracts and managed the full negotiation process through to successful signing.

- Acted as a liaison between clients, the director, and internal teams; participated in regular meetings to ensure all project tasks met or exceeded expectations.

- Collaborated with specialized teams to plan and oversee project execution from ideation to implementation.

- Maintained client relationships, and ensured a positive experience throughout the collaboration process.

  • Business Development (50%)

Identified new business opportunities and proposed creative, effective, and tailored solutions for clients.

  • Achievements:

- Successfully closed multiple contracts valued from 50 to 300 million VND.

- Achieved a 60% contract renewal rate.

- Solid understanding of B2B client dynamics and customer journey principles.

Marketing & Communications Operations Intern

VELACORP
01.2024 - 06.2024
  • Contributed to the planning of monthly/quarterly communication campaigns, including message development, content direction, and KOL/KOC selection.
  • Managed content planning and publishing for the SaboMall fanpage and satellite pages, across formats such as articles and videos.
  • Engaged with potential customers through online platforms.
  • Supported event coordination for the 2024 Sourcing Strategy Forum at the National Convention Center: prepared invitations, managed display booths, handled guest check-in and coordination.

PR Executive

Yên Văn Social Enterprise
01.2023 - 12.2023
  • External Relations & CSR

- Built partnerships with organizations in education and language sectors.

- Planned and executed CSR campaigns, including sponsor outreach and activity coordination.

- Managed external communications to support brand positioning.

  • Achievements:

- Secured sponsorships from Phuong Nam Bookstore, Lucky Uniform, and Jaxtina Language Center.

- Strengthened relationships with the Vietnam Writers’ Association and related partners.

- Delivered successful CSR events that enhanced brand image and supported business goals.

Education

Bachelor’s Degree in International Communication

DIPLOMATIC ACADEMY OF VIETNAM
06-2025

Skills

  • Communication & Negotiation
    Effectively communicates with managers, cross-functional teams, and partners; consistently maintains clear, tactful, and context-appropriate communication
  • Client Relationship Management
    Able to build and maintain long-term client relationships
  • Planning & Task Management
    Skilled in scheduling, progress tracking, and coordinating between departments to ensure timely execution
  • Teamwork & Independent Work
    Self-motivated, accountable, and able to work both independently and collaboratively
  • Administrative & Office Skills
    Proficient in Microsoft Office (Word, Excel, etc); organized in managing internal documents and information with confidentiality

Languages

IELTS (Academic) – Overall Band 7.0

Timeline

Account Executive

UPDIA Media & Advertising JSC
07.2024 - 05.2025

Marketing & Communications Operations Intern

VELACORP
01.2024 - 06.2024

Contributor

Tiền Phong Online Newspaper
07.2023 - Current

PR Executive

Yên Văn Social Enterprise
01.2023 - 12.2023

Bachelor’s Degree in International Communication

DIPLOMATIC ACADEMY OF VIETNAM
Nguyễn Phi Yến